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Solutions Engineer II - Remote

Company: Forward Advantage/Physician Network Advantage
Location: Fresno
Posted on: May 13, 2022

Job Description:

Join a dynamic team of professionals. -Forward Advantage, Inc. offers a competitive salary; an excellent work environment; and a comprehensive benefit package (including medical, dental and vision care benefits), a 401(k) plan, paid holidays, paid vacation and paid sick days.Position Summary:Reporting to the Project Manager of im-one, this position is responsible for the implementation and installation of both Forward Advantage and other vendor products at client sites, providing training to system users, and providing comprehensive and timely user support.Reasonable Accommodations Statement:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Essential Functions: -

  • Act as Sales Engineer for Imprivata/VMware Products within Forward Advantage Identity & Access Management
  • Customer Demonstrations/Presentations
  • Prospect/Customer Statement of Works
  • Collaborate with Solutions Partners on Customer/Prospect Initiatives
    • Under supervisor's general direction, coordinate system implementation and training as assigned
    • -Prepare implementation and training schedules, provide schedules to clients in a timely manner, and ensure client site and personnel are prepared in advance for implementation and training process
    • Provide on-site and remote system implementation and training in a professional manner, ensuring excellent customer service and customer satisfaction
    • Provide on-call user support as assigned
    • Communicate effectively with team members to ensure user concerns, systems problems; system improvement suggestions and/or product innovations are addressed with appropriate personnel
    • Follow up with clients and team members as appropriate
    • Provide assistance to supervisor in training new and existing staff, and ensuring critical information is communicated to current staff as appropriate
    • Develop and /or edit technical documentation and user manuals as required, ensuring accuracy and professional appearance (SalesLogix/E-Mail/Client Correspondence) -
    • Provide support to other teams or team members as necessary to ensure productive and positive work environment
    • Ensure that timesheets and expense reports are completed in accurate and timely manner.
      • Ensure all activities support the Forward Advantage mission statement
      • Other duties as assignedKnowledge, Skills and Experience: -
      • Minimum education/experience: - 3+ years related experience and/or training, Undergraduate Degree in Information Systems, Computer Science, or related field, or equivalent combination of education and experience -
      • Skills/Qualifications/Expectations:
        • Experience in user support and education, hardware and software installation, and system troubleshooting and documentation
        • 2 - 3 years' experience with VMware, Citrix, Active Directory and network environments
        • Imprivata SME (Subject Matter Expert)
        • Ability to Create a Deploy a MSI Push Package (GPO, SCCM, CASE)
        • VDI - VMware View
        • Complete Knowledge of VMware vSphere, Horizon Suite (Virtual Desktops). -Able to Install/Configure/Manage (ICM)
        • Ability to ICM Active Directory GPOs, Active Directory ADMs
        • Ability to ICM ZERO/Thin Clients with Imprivata & VMware (Including, but not limited to Teradici, WYSE ThinOS, IGEL, HP)
        • Understanding of Windows Based Printing in a Virtual Environment
        • Citrix - XenApp & XenDesktop
        • Fundamental Knowledge of Citrix XenApp (Published Applications/Desktops) as well as Citrix XenDesktop
        • Fundamental Knowledge of Web Interface/Storefront (PNA Sites)
        • Fundamental Knowledge of Citrix PVS vs MCS
        • Complete Knowledge of Citrix Online Plugin & Citrix Receiver
        • Ability to ICM ZERO/Thin Clients with Imprivata & Citrix (Including, but not limited to WYSE ThinOS & Xenith, IGEL, HP ,nComputing)
        • Understanding of Windows Based Printing in a Virtual Environment
        • UniPrint
        • Complete Knowledge of UniPrint Suite (UniPrint SME)
        • EMR Integration Knowledge
        • MEDITECH
        • Complete Knowledge of ALL MEDITECH Versions and their Fundamental Clinical Workflow Support
        • Complete Knowledge of the MEDITECH MSO (ALL MEDITECH Versions)
        • Complete Knowledge of the Authentication Manager and the interaction with the MEDITECH MSO
        • Fundamental Knowledge of MEDITECH Printing (ALL MEDITECH Versions)
        • Epic Hyperspace
        • Complete Knowledge of Epic and the Integration with Imprivata OneSign
        • Fundamental Knowledge of Epic Workflows (Signing Workflows, Roaming with Epic, EPCS)
        • Fundamental Knowledge of Epic Printing
          • Strong interpersonal skills
          • Excellent verbal and written communication skills
          • Exceptional time management skills
          • Ability to manage competing priorities and demands
          • Ability to handle frequent change in a dynamic environment
          • Ability to travel to other locations (including overseas) is also requiredWork Environment: Required to have a dedicated work area that provides information privacy. Occasional Travel.Forward Advantage, Inc. is an Equal Opportunity Employer.

Keywords: Forward Advantage/Physician Network Advantage, Fresno , Solutions Engineer II - Remote, Engineering , Fresno, California

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