FresnoRecruiter Since 2001
the smart solution for Fresno jobs

Part-Time (20-24hrs) Service Representative I - Fresno

Company: Pacific Gas and Electric Company
Location: Fresno
Posted on: July 14, 2019

Job Description:

Requisition ID 24203 Job Category : Customer Support / Operations Job Level : Individual Contributor Business Unit: Customer Care and CRE Job Location : Fresno Company Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, Together, Building a Better California is not just a slogan. It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy. Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job. Position Summary Customer Service Representatives (CSRs) are the "voice" of our company. They must be clear and confident communicators who have a constant focus on safety and the customer at all times. CSRs provide front-line support by telephone, email and written correspondence.They handle a high volume of customer transactions ranging from general account inquires to potentially serious safety situations such as gas leaks and other safety concerns. To provide the ultimate customer service experience, a PG&E CSR must: Handle inquiries in a safe, friendly, timely and highly accurate manner Learn and retain the required knowledge to be successful in their role Work in a high-impact, fast-paced environment and able to successfully handle high-pressure situations Partner with other PG&E departments to resolve customer issues and ensure customer satisfaction CSRs are required to complete a 7 week paid training program in addition to 2 weeks on-the-job training. You will be working full-time (40 hours/week) during these initial 9 weeks of training. The CSR training program will take the participants through an online learning portal that will allow the learner to experience various components of the CSR job through simulations, class activities, instructor-led discussions, and on the job call taking. As a Part-time (20-24 hours/week) Customer Service Representative, your work schedule will fall within the hours of operation for the location and may change depending on business needs. Please note that consecutive days off may not be feasible. Fresno Hours of Operation: Mondays thru Fridays, 7 am to 9 pm Saturdays, 8 am to 6 pm This is an International Brotherhood of Electrical Workers (IBEW) Local 1245 represented classification, which has over 100 years of experience representing employees at PG&E. This job is subject to collective bargaining. This position is a DOT (Department of Transportation) covered classification and is subject to random drug and alcohol screening. Minimum Qualifications: Must be at least 18 years of age Must possess a High School diploma, GED or equivalent work experience Minimum one year work experience in a customer service position with direct customer contact either in-person, phone or by email in a fast-paced, structured environment Must complete 7 week Customer Service Representative (CSR) Training program and 2 weeks of "nesting" Demonstrated ability navigating multiple computer programs and internet webpages Minimum one year experience using Microsoft Office Suite including but not limited to Word, Excel and Outlook Ability to work flexible schedules, extended hours, nights, weekends, and/or overtime (scheduled or ad hoc) Demonstrated ability using computer equipment including, but not limited to keyboard, mouse and multiple monitors Internal PG&E employees: Must have qualified on the Clerical Test Battery (CTB) and Work Orientation Inventory (WOI) exams prior to applying External and Hiring Hall candidates: Must qualify on the Clerical Test Battery (CTB) and Work Orientation Inventory (WOI) exams prior to interviewing Qualifying score on Contact Center Virtual Scenario. Desired Qualifications: Previous experience in a Contact Center environment 2 or more years of work experience in a customer service position with direct customer contact either in-person, phone or by email in a high-paced, structured environment Associate's degree or higher from an accredited college or institution To better represent the communities we serve, applicants who live within 50 miles of the work location listed will be given preference. Responsibilities: Ensure safe work practices, attend and participate in required safety and professional trainings, continually ensure the safety of self, colleagues and the public Acknowledge customers concerns by being courteous, empathetic and professional at all times Respond to customer inquiries and successfully resolve customer issues by providing information or taking action on behalf of the customer in a caring, timely and accurate manner Listen effectively; use probing skills to obtain relevant customer information and quickly establish customer relationships Utilize phone and computer to research and analyze account information to satisfy internal and external customers with customer inquiries, billing issues, service requests and emergency orders Act professionally and ethically in all situations Serve the customer and perform the job in a safe manner Listen effectively; use probing skills to obtain relevant information and establish rapport quickly with customers and co-workers Use interpersonal skills, communication skills; both written and verbal to assist customers and fellow-team members Must have decision making ability and effective judgment making skills Effectively operate all required PG&E applications and systems Ability to work in a fast paced environment which is subject to change based on business needs

Keywords: Pacific Gas and Electric Company, Fresno , Part-Time (20-24hrs) Service Representative I - Fresno, Sales , Fresno, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Rapid Response Agent remote
Description: Primary/Essential Duties and Key Responsibilities: Provide in-depth support via phone, email or remote session Troubleshoot payroll and software issues from our clients partners and guiding users through (more...)
Company: mommyjobsonline
Location: Fresno
Posted on: 07/18/2019

Northern California and Nevada Territory Sales Representative
Description: Sauder Education, a leading furniture manufacturer for the higher education market, is seeking a manufacturer's sales rep to sell our Residence Hall furniture to the higher education market in Northern (more...)
Company: Sauder Manufacturing Co.
Location: Modesto
Posted on: 07/19/2019

Licensed Real Estate Listing Agent
Description: Job Description br br Are you looking for a new opportunity in the world of real estate If so, we are actively seeking Licensed Real Estate Listing Agents in our area. Listing Agents not only list (more...)
Company: PMZ Real Estate
Location: Modesto
Posted on: 07/19/2019


Outside Sales/Route Sales Manager - Full Training
Description: Build a Great Career and a Great Life.Sales job title: Outside Sales/Route Sales Manager - Full TrainingFeel the freedom independence of managing your own protected route selling our National brands. (more...)
Company: Mac Tools
Location: Ceres
Posted on: 07/18/2019

Account Manager - Field Sales
Description: Account Manager - Field Sales OVERVIEW Sentry is looking for a high performing and driven sales professional to join our Direct-Writing Sales force. You must be skilled at building strong and profitable (more...)
Company: Sentry
Location: Modesto
Posted on: 07/19/2019

Inbound Customer Service Reps.
Description: Mommy Jobs Online mommyjobsonline.com is now seeking Inbound Customer Service Reps. Our contact center division, is stepping into the future and looking to add customer service-oriented individuals (more...)
Company: Mommy Jobs Online
Location: Fresno
Posted on: 07/18/2019

Retail Sales Representative
Description: Retail Sales Representative Overview Are you passionate about pursuing a career with purpose where performance and resilience are rewarded with uncapped incentives Do you thrive in fast-paced, semi-autonomous (more...)
Company: Sunrun
Location: Fresno
Posted on: 07/19/2019

Termite Control Tech - Field Services Rep (Entry)
Description: Employer Name: SpiderID: Location: Fresno, California Date Posted: 7/2/2019 Wage: Negotiable Category: Building Trades/Construction Job Code: ER -1206 Job Description: For more than 85 years, (more...)
Company: TMX The Terminix Intl Co LP
Location: Fresno
Posted on: 07/18/2019

Outside Sales Representative - CA
Description: Outside Sales Representative br br Opportunity to join a leading, national organization with over 75 years of proven success, demonstrate your passion by empowering the voice of small business in (more...)
Company: NFIB
Location: Fresno
Posted on: 07/19/2019

Stay at home - Customer Service Agents - $15 per hr.
Description: Helping Blind Visually Impaired People With Daily Tasks, Without Leaving Your Home . You don 039 t just want a job, you 039 re seeking an adventure See the world from the comfort of your home office (more...)
Company: Mommy Jobs Online
Location: Fresno
Posted on: 07/18/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Fresno RSS job feeds