Guest Service Representative / Front Desk Agent
Company: SWHM Southwest Hospitality Management Inc.
Location: Fresno
Posted on: May 22, 2023
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Job Description:
**Job Purpose:** To perform in a pleasant, professional and
efficient manner, a combination of duties mainly related, but not
limited, to check-in and check-out of guests which contributes to
an overall positive experience. **Job Responsibilities:**- Greet,
register, and assign rooms to guests. Issue room key and escort
instructions to Bell person or directly to guest as appropriate,
without announcing room numbers. - Answer inquiries pertaining to
hotel services, registration of guests and shopping, dining,
entertainment and travel directions. - Keep records of room
availability and guests' accounts. May make, confirm and cancel
reservations for guests. - Compute bill, collects payment and makes
change for guests. May post charges such as room, food, liquor or
telephone by hand or machine. - Date-stamp, sort and rack incoming
mail and messages. Transmit and receive messages using equipment
such as telephone, fax and switchboard. - Understand and enforce
the hotel company credit policies. Account for all cash and makes
deposits in accordance with hotel and company policies. - Take the
initiative to greet guests in a friendly and warm manner. - If
functioning in a Lead Capacity: (a) take responsibility for
assigned employees in the absence of the Supervisor, (b) assign
work, and ensure proper performance of assigned employees. - May
make restaurant, transportation or entertainment reservations for
guests; may deposit guests' valuables in hotel safe or safe-deposit
box; may order complimentary flowers or champagne for special
guests. Other duties as assigned. **Job Skills:**- Speak clearly
and listen carefully. - Use personal judgment and specialized
knowledge to give information to people. - Communicate well with
many different kinds of people. - Change easily and frequently from
one activity to another such as from typing to interviewing, to
searching in a directory, to using a telephone. - Use eyes, hands,
and fingers accurately while operating a switchboard or computer
keyboard. **Job Qualifications:****Education** HS Diploma or
equivalent. **Experience**Minimum 3 months hospitality, general
office, accounts receivable or customer service experience.
**Licenses/Certifications**N/A Location (city, state or zip code)
You must select a location. Education status You must select an
education status answer. Seeking for You must select a seeking
status answer.
Keywords: SWHM Southwest Hospitality Management Inc., Fresno , Guest Service Representative / Front Desk Agent, Sales , Fresno, California
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