Guest Service Representative / Front Desk Agent

Company: SWHM Southwest Hospitality Management Inc.
Location: Fresno
Posted on: May 22, 2023

Job Description:

**Job Purpose:** To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. **Job Responsibilities:**- Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. - Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. - Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests. - Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. - Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. - Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. - Take the initiative to greet guests in a friendly and warm manner. - If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees. - May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. **Job Skills:**- Speak clearly and listen carefully. - Use personal judgment and specialized knowledge to give information to people. - Communicate well with many different kinds of people. - Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. - Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. **Job Qualifications:****Education** HS Diploma or equivalent. **Experience**Minimum 3 months hospitality, general office, accounts receivable or customer service experience. **Licenses/Certifications**N/A Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.

Keywords: SWHM Southwest Hospitality Management Inc., Fresno , Guest Service Representative / Front Desk Agent, Sales , Fresno, California