Help Desk Specialist - From Home

Company: Confidential
Location: Fresno
Posted on: May 20, 2023

Job Description:

Help Desk Specialist (Work at Home) $27/hr FT or PT
No experience required. Training is available. Full time and part time positions available.
We are looking for a customer service-oriented Help desk specialist to provide support to users in an efficient and accurate manner. You will be considered as a vital part solving potential problems and providing customer support. The goal is to make sure that customer value is maintained to the standards set forth by the company.
Responsibilities

Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers' expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products and services

Requirements
- Willing to be trained
- Proficiency in English
- Working knowledge of MS Word and Outlook
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
  
  Work at home candidates come from all different backgrounds including, data entry, telemarketing, customer service, sales, clerical, secretary, administrative assistant, warehouse, inventory, receptionist, call center, part-time, retail fields and more. If you are able to work independently with little or no supervision, we want to hear from you. This listing is one of multiple opportunities for which you will be considered. Please apply on our website.

Keywords: Confidential, Fresno , Help Desk Specialist - From Home, Sales , Fresno, California

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