Customer Service/Ground Operations Agent - Up to $1000 Bonus
Company: Allegiant
Location: Fresno
Posted on: August 1, 2022
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Job Description:
Summary:This position is responsible for providing customer
service to all customers, including scheduled or charter services.
Responsibilities will also include ground operations, aircraft
cleaning, security, operations and commissary duties as
required.Visa Sponsorship Available: NoMinimum
Requirements:Combination of Education and Experience will be
considered. Must be authorized to work in the US as defined by the
Immigration Act of 1986. Must pass a Criminal Background
Check.Education: High School Diploma/GEDYears of Experience:Minimum
one (1) year Customer Service experience of the equivalent in
related training and/or experience; Airline industry
preferred.Valid/Unexpired Driver's License: YesMust be at least 18
years of age and possess a valid driver's license.Ability to read,
write, and speak English in order to receive and understand
instructions, directives, and ensure safety, as well as the ability
to interact with customers, is a requirement of the job.Preferred
Requirements:Basic computer skills; Knowledge of general office
equipment.Must be people oriented, highly motivated with a positive
and friendly attitude.Must be available to work varied hours
including nights, weekends and holidays and must be able to stay
late for irregular operations.Must be well groomed and adhere to
dress code policy.Ability to work efficiently under time
constraints.Must be at least 18 years of age and possess a valid
driver's license.Must be available to attend required
training.TRAINEE STATUS: Upon offer of employment, you will remain
in trainee status until successful completion of all practical and
written curriculum.Job Duties:Process tickets, check baggage,
monitor carry-on baggage for size and quantity, and assign
seats.Provide information on arrival and departure times, boarding
procedures, carry-on regulations, and seating arrangements.Marshal
in the planes and push back the aircraft.Handle denied boarding
situations, solicit volunteers, re-accommodate customers and
provide hotel, meal, and taxi vouchers when appropriate.Assist
Customers with special needs, i.e., Customers who need assistance
in boarding Load and unload baggage and co-mail of various weight
and dimensions to and from aircraft and applicable airport baggage
areas.Operate heavy, motorized machinery/equipment including, but
not limited to tugs, tractors, belt loaders, bag carts, push-back
tractors, deicers, etc.Enforce safety/security measures and
monitors safety sensitive zones Ensure FAA.Ensure Allegiant Air and
airport regulations are followed.Other duties as assigned.Physical
Requirements:The Physical Demands and Work Environment described
here are a representative of those that must be met by a Team
Member to successfully perform the essential functions of the role.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions of the role.Office
- While performing the duties of this job, the Team Member is
regularly required to stand, sit, talk, hear, see, reach, stoop,
kneel, and use hands and fingers to operate a computer, key board,
printer, and phone. May be required to lift, push, pull, or carry
up to 20 lbs. May be required to work various shifts/days in a
24-hour situation. Regular attendance is a requirement of the role.
Exposure to moderate noise (i.e. business office with computers,
phones, printers, and foot traffic), temperature and light
fluctuations. Ability to work in a confined area as well as the
ability to sit at a computer terminal for an extended period of
time. Some travel may be a requirement of the role.Airport Agent -
While performing the duties of this job, the Team Member is
regularly required to stand, sit, talk, hear, see, reach, stoop,
kneel, climb and use hands and fingers to operate various types of
tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.).
May be required to lift and/or carry up to 100 lbs. and to push
and/or pull up to 300 lbs. May be required to work various
shifts/days in a 24-hour situation. Regular attendance is a
requirement of the role. Exposure to heights, small spaces, extreme
noise (i.e. airport with planes, vehicles, and other machinery),
temperature, wind, and light fluctuations. Ability to work in a
confined area as well as the ability to crawl in and out of small
spaces for extended periods of time. Ability to wear personal
protective gear. Some travel may be a requirement of the
role.Essential Services ProviderAllegiant as a national air carrier
is deemed an essential service provider during declared national
and state emergencies. Team Members will be required to report to
their assigned trip or work location during national and state
emergencies unless prohibited by local, state or federal order.EEO
StatementEqual Opportunity Employer: Disability/VeteranFor more
information, see https://allegiantair.jobsPeople of color, women,
LGBTQIA+, immigrants, veterans and persons with disabilities are
encouraged to apply.
Keywords: Allegiant, Fresno , Customer Service/Ground Operations Agent - Up to $1000 Bonus, Sales , Fresno, California
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