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Customer Service & Purchasing Rep

Company: Charles McMurray Co.
Location: Fresno
Posted on: June 22, 2022

Job Description:

Why Choose Us?
Charles McMurray Co. is a premier, fast-growing, high-service hardware supplier to wood working professionals. Our Mission Statement is "Creating the most convenient place for our customers to do business". Service is the engine driving everything we do. It infuses every interaction with every customer, fellow employee, and vendor.
All of our success and dedicated focus on our customers begins with the 130 people working at Charles McMurray Co. We are a motivated, hard-working, family-oriented group with a solid foundation of 75 years in business. The tenure of our people, our consistent sales growth, and our quality reputation are integral to creating our vibrant, healthy, growing, organization. It's energizing to be a part of a winning team! We recognize our employees' efforts by hosting fun events with your co-workers and family (bowling tournaments, trick or treating, etc), catered lunches (can you say food trucks!?), sales incentive bonuses and other perks!
Job Purpose
Our Customer Service & Purchasing Representatives are Real Experts, providing exceptional service and product knowledge to our woodworking professional customers. We supply hardware, but we sell the by-product of our values - our service. We like to refer to our service as Genuine Hardware Hospitality, because our customer service team is ready, reliable and provides personalized support to our customers.
In this role you will support all customer activities for order placement, issue resolution and completion of orders for warehouse fulfillment. This position is also responsible for the purchasing and marketing of assigned vendor lines, as the buyer. Includes ongoing communication and interaction with sales, customers, vendors and other departments of company. This is a full time, non-union position.
Duties and Responsibilities

  • Customer Service - Receiving sales orders on the telephone; pro-actively cultivating a loyal following among new and existing customers as well as entering fax/email/web orders.
  • Ecommerce Management - Processing ecommerce orders submitted via EDI and email. Managing claims, cancellations and tracking.
  • Help Desk - Solving customer problems, processing pick-ups, tracing shipments, filing freight claims, and obtaining PODs.
  • Buyer -Buyers are responsible for purchasing and marketing buyer lines; vendor negotiations, product promotions and flier participation. Participating in and presenting at our bi-monthly sales meetings is also a requirement.Qualifications Include:
    • Minimum 3 years' experience in customer service
    • Purchasing experience preferred
    • BA/BS preferred
    • Excellent interpersonal and verbal communication skills.
    • Fluency in Spanish or Mandarin Chinese and English preferred.
    • Customer focused with an aptitude for working through complex customer issues.
    • Outstanding telephone etiquette and customer focused, professional written communication skills.
    • Self-disciplined and highly motivated.
    • Organization skills and ability to handle multiple tasks.
    • Positive, out-going personality.
    • Proficient typing (50wpm) and Microsoft Office skills.
      Competitive starting pay dependent upon candidate's unique set of qualifications.
      • We have great benefits too! The company offers medical insurance, self-insured dental, vision, 401k with company match and a profit sharing plan. Additionally, all employees are eligible for a quarterly incentive bonus. We have generous holiday, floating holiday, vacation as well as sick leave benefits.

Keywords: Charles McMurray Co., Fresno , Customer Service & Purchasing Rep, Sales , Fresno, California

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