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Front Desk Agent - Westin Monache Mammoth

Company: The Westin Monache Resort
Location: Fresno
Posted on: January 15, 2022

Job Description:

  • Check guests/owners in and out of the resort to Westin Brand Standards by using Lightspeed hotel management system, taking payment details, arranging luggage assistance, responding to special needs and other duties as required
  • Act as a one stop shop for all guests/owners, in-house, past and soon to arrive.
  • Answers all phone calls and directs to corresponding department.
  • Answer all inquiries pertaining to hotel services, past and future stays and other Mammoth Lakes information
  • Modify, change or cancel reservations
  • Takes all in room dining orders
  • Dispatches housekeeping and engineering service requests through Empower Guest Services (GXP)
  • Responsible for blocking all arrivals, honoring guest requests and following Marriott Bonvoy pre-arrival procedures
  • Responsible for billing accuracy at arrival and departure
  • Follow all cash handling, billing and credit card procedures
  • Ensure all reservations are set up with correct market codes and comments. Input proper messaging for elite members, upgrades and pre-arrival requests
  • Monitors Mobile Chat, Mobile Check In, Mobile request and GXP requests
  • Positively and professionally respond to manager/supervisor requests to complete tasks assigned in accordance to Westin/Marriott Brand standards and Mammoth Way values.
  • Collaborate with other departments and other team members
  • Communicate in a professional manner with all other associates, management, owners and guests.
  • Candidates should enjoy public interaction and display a positive attitude with a willingness to serve. Requirements Education:
    • High School or equivalent education required Experience:
      • 1-2 years of previous Front Desk Agent experience in a luxury, full-service property setting
      • Strong interpersonal and problem-solving skills
      • Ability to multitask in a high-volume setting
      • Strong computer skills
      • Lightspeed and GXP experience beneficial
      • Marriott/Starwood experience beneficial
      • Knowledge of hospitality industry
      • Ability to effectively present information in a one-on-one setting or in a group
      • Basic cash handling skills required WORKING CONDITIONS:
        • This position may be required to work early mornings, late evenings, weekends and holidays
        • This individual should be flexible and available for all shifts.
        • Ability to work for extended periods of time, standing, sitting, bending, reaching and speaking on a constant basis.
        • Ability to answer phones and work on a computer for extended periods of time
        • This position is based in doors however, the property is in a cold climate setting about 6 months out of the year. Candidate must be prepared to work in changing climates and fast changing weather conditions.
        • Travel to and from work may be impacted by weather conditions. Candidate is required to be flexible and adjust to weather changes accordingly.

Keywords: The Westin Monache Resort, Fresno , Front Desk Agent - Westin Monache Mammoth, Sales , Fresno, California

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