HomeStore - Customer Service Representative
Company: Ashley Furniture Industries, Inc.
Location: San Joaquin
Posted on: January 15, 2022
The Customer Service Representativeprovides exceptional customer
care and helps to exceed customer expectations daily. This position
performs daily sales order entry and payment processing, undertakes
the store's administration functions and provides clerical support
to store accounting functions that all help to create an easy,
enjoyable guest shopping experience that generates new and repeat
- Provide an outstanding service experience for every HomeStore
customer and guest. Maintain a welcoming, professional visible
presence at the front desk; engage with guests, ensuring they are
always treated in a cordial, respectful manner in a way that
represents the Company brand image.
- Handle customer issues directed to the store, over the phone
and in person; take detailed notes and execute steps needed for
resolution in a positive, professional and helpful way.
- Respond to customer's inquiries regarding sales, billing and
delivery; call customers to confirm and schedule deliveries;
partner with the sales team to meet and exceed customers' service
expectations professionally and with respect.
- Process sales orders accurately and efficiently. Follow cash
handling procedures. Assist customers with the credit application
process and financing arrangements as needed. Maintain sales
- Assist with store opening and closing procedures including cash
balancing and daily checklists.
- Provide clerical support for store administration and
accounting functions. Handle telephone traffic and route calls
using professional paging methods. Assist in the completion of
daily sales and other store reports.
- Assist with inventory and loss prevention processes.
Participate in the bi-annual inventory process.
- Demonstrate the Company's Core and Growth Values in the
performance of all job function We are an equal opportunity
employer and provide a drug free working environment. While Ashley
appreciates the interest of all candidates only meeting specific
job requirements may be contacted. Principals Only.
Associated topics: agent, call center associate, clerk, client
service, csr, intern, rep, representante de servicio al cliente,
Keywords: Ashley Furniture Industries, Inc., Fresno , HomeStore - Customer Service Representative, Sales , San Joaquin, California
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