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Passenger Service Agent - ($15.50/Hour + Flight Privileges Offered)

Company: Unifi
Location: Fresno
Posted on: January 10, 2022

Job Description:

* Assist cargo customers with a smile and friendly face.


* Handle all aspects of cargo ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.


* Direct customers through Customs, Immigration, and Quarantine.


* Assist Ramp Service Agents to ensure that applicable cargo is made available for loading upon departure and delivery to passengers upon arrival.


* Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ticketing software.


* Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.



Basic Qualifications

Pre-requisites:

* Must be a local (in-state) resident.


* Valid In-State Driver's License.


* Ability to pass a pre-employment drug screen.


* Ability to pass up to a 10-year background check.


* Must be at least 18 years of age.


* Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.


* Must complete ramp and SIDA training to obtain airport authority identification security.

Experience:

No prior experience necessary. Must be open minded and ready to work as part of a detail-oriented team.

Knowledge, Skills & Abilities:

* Excellent customer service skills.


* Strong work ethic.


* Ability to work in a team oriented environment.


* Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.


* Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Preferred Qualifications

Education:

High School diploma or GED.

Experience:

One+ year of relevant experience.

Knowledge, Skills & Abilities:

* Able to communicate information and instructions verbally and/or via radio equipment.
*
* Able to communicate effectively in a professional manner.
*
* Able to work quickly and efficiently to meet tight time restrictions.

Working Conditions

Work Schedule:

You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.

Work Environment:

Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.

Physical Demands/Requirements:

* Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.


* Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.


* Must be able to work in cramped or high places.


* Must be able to carry heavy items up and down jet way stairs.

Supervisory Responsibilities

None.

Legal

Unifi is an Equal Opportunity Employer.

#INDHPF

Keywords: Unifi, Fresno , Passenger Service Agent - ($15.50/Hour + Flight Privileges Offered), Sales , Fresno, California

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