Technical Support / Customer Service Representative

Company: Computer Enterprises, Inc.
Location: Fresno
Posted on: November 19, 2021

Job Description:

We currently have a contract position for a Technical Support Customer Service Representative in Fresno, CA. Must be local and commutable to Fresno. This is a 100 Onsite position with the possibility for hire. Pay Rate - 18 - 19 hr. W2. Must be authorized to work in the U.S without sponsorship. Experience 1-3 years. Duties include answering telephone call inquiries, interfacing with external clients and promoting an organization's products and services. Responsible for researching and resolving complaints to ensure customer retention and satisfaction. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks, managing daily tasks such as on-time delivery, coordinate customer needs, communication with external clients and sites, support of the sales planning. Person will be doing Tech Support they will be doing Root Cause Analysis on various items such as Map Issue, POIs. MS Office skills, excellent communication and negotiation skills, strong customer service orientation and dynamic personality and team spirit. Ability to work flexibly, process oriented and on own initiative and even to be able to work under pressure. Candidate needs to have phone and customer service experience Bilingual with any other language is a Plus Currently using NetSuite but moving to SAP either exp is a plus Logistics BG export or Import BG Schedule initially for training will be 8-5 - 2 week training work and after training they will get different 8 hours shift due to the team needing to provide 24HR support to their customer. the work schedules are as followed 6-3, 7-4, 8-5 and 9-6

Keywords: Computer Enterprises, Inc., Fresno , Technical Support / Customer Service Representative, Sales , Fresno, California