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Counter Sales Rep

Company: Hertz
Location: Fresno
Posted on: November 18, 2021

Job Description:

General Responsibilities:We are Thankful for you! We are looking for Customer Service Associates with a passion to drive customer satisfaction. If this is you and you're ready for your next destination then you have cruised to the right spot!
Apply today and shift your career into drive for tomorrow!
Not only do you get to be part of an organization where you Drive your Potential and Power your Passion you get major perks and discounts! Just to name a few Hertz perks:

  • 40% off any standard Hertz Rental
  • Up to 50% off holiday groceries
  • Gift Card Savings
  • Health & Wellness benefits
  • Tuition Reimbursement
  • Pet Insurance
  • Career Growth with hands on learning
    How to Drive your future in working with Hertz:
    • Consult customers on Hertz rentals
    • Ensure positive customer experience, making Hertz #1 in car rental company experience
    • Peruse customers on additional services
    • Strong communication and multitasking skills
    • Conduct vehicle service and maintenance to ensure customer satisfaction
    • Have a valid driver's license with acceptable driving record
    • Be at least 20 years of age
    • High School diploma or general equivalency diploma required.All employment is contingent on the successful completion of a background screen and drug screen,- (note: the use of marijuana will not be tested as a condition of employment).As a Customer Service & Sales Associate, you will be interacting with Hertz rental car customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.
      This position includes a rewarding compensation and benefits package:
      • Provide world class customer service by managing the rentals and returns process, in compliance with Hertz's policies and procedures
      • Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner
      • Resolve customer issues and concerns professionally using effective customer service techniques
      • Effectively communicate and offer ancillary products and services to enhance customer's travel experience
      • Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells
      • Answer telephone calls in a timely manner in accordance with best practices and policy standards
      • Liaise with various Hertz departments
      • Achieve personal sales goals while supporting the goals of the team
      • Answer questions and provide directions in a courteous and expeditious manner
      • Qualify and process customer rentals with accuracy and attention to detail
      • Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental
      • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
      • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
      • Keep work area organized and free of clutterEssential Requirements:Professional Experiences:
        • Passion for customer service and attention to detail - Goes the extra mile
        • Proven strong sales and closing skills and the ability to friendly, engaging manner
        • Motivated to achieve and exceed targeted goalsKnowledge Must Haves:
          • Demonstrate good communication skills both written and oral.
          • Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
          • Have the competitive drive and confidence to succeed in a commission-based environment.
          • Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
          • Demonstrate sales, professionalism and interpersonal skills.
          • Show a high level of ownership, accountability and initiative.
          • Show proven experience of working well within a team.
          • Work flexible shifts including weekends and holidays; and work overtime as required.
          • Work outdoors during all weather conditions.
          • Stand for long periods of time
          • Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
            Physical Requirements:Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required. :At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.Individuals are encouraged to apply for positions because of the characteristics that make them unique.Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.EOE, including disability/veteran

Keywords: Hertz, Fresno , Counter Sales Rep, Sales , Fresno, California

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