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Inside Sales Associate

Company: Ultimate
Location: Fresno
Posted on: November 17, 2021

Job Description:

Ultimate Staffing Fresno has partnered with a company in the Fresno are that is looking for a ROCKSTAR Inside Sales Associate to join their strong team!

Inside Sales Associate:
Customer Service Associate will be responsible for addressing and resolving customer concerns, providing support, and using various software applications to make inquiries and research information for our customers. They will also assist customers by providing information regarding product delivery, status of orders, and product returns and replacements.

* Professional and courteous phone demeanor
* Intermediate level of PC knowledge and experience using MS Word, MS Excel, email, and Internet Explorer or a similar web browser.
* Average error-free typing speed of 40 words per minute

Job Duties
* Have clear understanding of the department policies and procedures in regards to processing service calls.
* Process customer orders/changes, returns and exchanges according to established department policies and procedures.
* Provide timely and accurate information to customers in regards to the order status
* Continuously review and implement improvements to his/her processes in order to be more efficient and productive.
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/team sales targets and call handling quotas
* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Resolve customer complaints via phone, email, or mail
* Use telephones to reach out to customers and verify account information
* Greet customers warmly and ascertain problem or reason for calling
* Assist with placement of orders, refunds, or exchanges
* Take pertinent information such as addresses and phone numbers
* Place or cancel orders
* Work with customer service manager to ensure proper customer service is being delivered
* Resolve customer complaints via phone, email, or mail

Details: Monday-Friday
Pay is Dependent on experience

If interested in applying please send your resume to

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate, Fresno , Inside Sales Associate, Sales , Fresno, California

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