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Customer Service Representative

Company: Taylor Corporation
Location: Fresno
Posted on: April 8, 2021

Job Description:

Description Position at Taylor Communications, Inc. Come Work with Us! Taylor Corporation is a growing, dynamic company with big plans for the future and our people. Family owned and proud of it, we power our employees potential and strive to create opportunity and security for every member of the team. Were passionate about our work, we believe there is always a better way, and were in this for the long haul. Ready to build a career? Its time to look at Taylor. Your Opportunity: Taylor Corporation is looking for a Customer Service Representative (CSR) in our Aurora, CO location. The CSR is responsible for establishing and maintaining relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions. Your Responsibilities:

  • Process orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.
  • Work independently and within a team to deliver a consistent, exceptional customer experience every time.
  • Manage all communications-written, verbal, and in person, in a professional, proactive and efficient manner.
  • Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, and accurately.
  • Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution.
  • Successfully establish, manage and exceed customer expectations throughout all engagements.
  • Engage appropriate resources to assist or resolve service issues as necessary.
  • Understand and appropriately use the company pricing system and policies.
  • Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities.
  • Manage workflow to meet customer deadlines in a team environment.
  • Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.
  • Help customer articulate their needs.
  • Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience
  • May participate in projects and coordinate complex customer deliverables as required. You Must Have:
  • 1+ years of related / relevant experience in position or specialization
  • Strong MS Office skills with emphasis on Excel and Outlook
  • Advanced computer experience and ability to implement new technologies We Would Also Prefer:
  • Print, marketing or promotional product experience and/or Salesforce.com knowledge Here is how we are going to keep you safe in the workplace: Our focus continues to be on our employees and their wellbeing, and we have taken steps to ensure your safety in all our facilities. The following are workplace safety guidelines in each of our Taylor locations, in accordance with CDC and state guidelines:
  • Masks are provided and required in all our facilities
  • Employees will maintain at least 6 feet of distance whenever possible
  • We have hand sanitizer and soap & water readily available
  • Increased cleaning and disinfection of high traffic areas
  • Communication & Action Plans if one of our employees shows symptoms or tests positive for COVID-19by Jobble

Keywords: Taylor Corporation, Fresno , Customer Service Representative, Sales , Fresno, California

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