Customer Service Representative
Company: Fresno First Bank
Posted on: April 5, 2021
At Fresno First Bank, we truly believe that our people are our
greatest asset - and we treat them as such. We offer exciting and
interesting opportunities for dedicated, hard-working
professionals. If you share our values and passion for providing
clients with opportunities to achieve their aspirations and
personal success- apply today!
Our Values:Teamwork: We all pitch in to provide the high caliber
service our customers deserve. We have to trust and rely on each
other to execute our work with purpose and efficiency - however
difficult the task might be. We are constantly thinking about the
next step and the next opportunity.Relationships: Building mutually
beneficial relationships is curtail to the long-term success of our
organization. By immersing ourselves in the business ventures we
empower, we come to understand our customers as people with real
human needs rather than just numbers.Authentic: We say what we
mean, and we mean what we say. Internally that means holding each
other accountable and owning up to mistakes. It also means being
straight forward with customers. Commitment: Our pride of ownership
is strong. Every day, we bring our best in order to support our
customers and represent the bank.Employment with Fresno First Bank
will allow you to earn competitively, grow professionally and enjoy
a collaborative and compassionate culture that rewards good ideas,
good work, and initiative.
The Customer Service Representative (Teller) is responsible to
accurately and efficiently perform branch customer service and
operational duties such as processing retail and commercial
deposits, withdrawals, wire transfers, and loan payments. This
position also promotes business for the Bank by maintaining good
customer relations and referring customers to additional Bank
Job Duties:--- Receives retail and commercial deposits and
withdrawals; verifies necessary documents are authorized and in
proper form, makes decisions when questionable items are presented,
performs duties within authorized limits.
--- Assures compliance with all Bank policies and procedures, as
well as, all applicable state and federal banking regulations.
--- Operates computer terminal to process transactions, review
account activity, determine balances, and resolve problems within
--- Issues official checks, traveler's checks and savings bond
--- Assists with issuing official checks and performing night
--- Cross-sells the Bank's other products and services, referring
customers to appropriate staff as indicated.
--- Performs safe deposit duties by controlling access and
--- Receives and processes stop payment and hold orders, accepts
loan and installment payments.
--- Balances cash drawer daily and verifies cash being returned to
--- Provides effective customer service and assists in resolving
problems within given authority.
--- Records, files, updates information, prepares wire transfers
and sorts mail or reports as required.
--- Answers telephones and directs callers to proper Bank
--- May gather data and process various reports (e.g., currency
transaction, returned items, overdrafts, callbacks, etc.)
--- Processes FICA payments, ATM deposits, certifications, change
orders and deposit slip corrections.
--- May assist in opening and closing the vault daily; assists in
balancing vault currency and coin.
--- Treats people with respect; keeps commitments; Inspires the
trust of others; works ethically and with integrity; upholds
organizational values; accepts responsibility for own actions.
--- Follows policies and procedures; completes administrative tasks
correctly and on time; supports the Bank's goals and values;
benefits the bank through outside activities.
Keywords: Fresno First Bank, Fresno , Customer Service Representative, Sales , Fresno, California
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