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Help Desk/Field Technician

Company: PeopleWare Staffing
Location: Fresno
Posted on: September 10, 2018

Job Description:

Looking for a Service Delivery Technician (Field Services) to provide end-to-end support to assigned Financial Centers and/or clients within a given sub-region; ensuring that all problems are resolved, or directed to the appropriate department. This person will be expected to resolve and diagnose complex system hardware, software, and operator problems, recommending and performing remedial actions for trouble resolution. Responsibilities include: --- Support Financial Centers and back office staff by maintaining equipment through Preventative Maintenance, installations, modifications, and repairs on all affiliated hardware including ATMs (Stand Alone and Branch located), Teller/Platform System, Voice, Networking, and Data Communication Equipment.--- Responsible for timely resolution of requests received through Incident Management and other ticketing systems.--- Ensure prompt, professional and efficient service to both internal and external clients.--- Support less experienced colleagues by proactively assisting them with trouble resolution and installations.--- It is crucial to build and maintain solid working relationships with clients, both internal and external.--- Proactively identify potential maintenance and/or repair needs that could impact customer service and sales for assigned locations.--- Administrative duties are expected to be completed in order to ensure that management is provided with the information necessary to track progress and staffing needs, these include:--- Ability to work with Microsoft Word and Excel as required--- Submission of expense and maintenance reports--- Inventory of Company Equipment Required Skills: --- Technical work history, with 2 to 5 years of experience in Field Service Maintenance on ATMs and/or desktops using Trouble Management Systems, diagnostic tools, Asset Management Systems and other tools to effectively execute daily operations.--- Strong knowledge of Networking Basics (i.e., Topologies, Cabling, and Networking Hardware) and basic communication protocols (e.g., TCP/IP).--- Strong knowledge of LAN/WAN, Internet, Windows Operating Systems, Applications, and Electronic Mail Systems, P/C Hardware Troubleshooting (i.e., System Disassembly and Inspection, Motherboards, Microprocessors, ROM, RAM, Serial Parallel Ports, and USB ports, CD/DVD Drives and Hardware Diagnostics).--- Technical Certificates such as A+ and MCP a plus.--- Valid Driver's License with excellent driving record.--- Ability to travel and flexibility to work overtime as needed.If you think you are a good fit for this position, please don't hesitate to apply now! PeopleWare Staffing, Inc. is dedicated to placing quality individuals into contract and full-time positions. There is no fee charged to our candidates or contractors. Our philosophy is to keep everyone's best interest at heart and make sure there is a good match on skills and personal interests. For more information please visit our website: Please Note:- We are unable to sponsor H1-B visas at this time.- No third party candidates will be considered for this position.- US citizens and those authorized to work in the US are encouraged to apply. - provided by Dice PC technician, WINDOWS, MAIL, BASIC NETWORKING, CUSTOMER SERVICE, A+ Certification, PC hardware, help desk

Keywords: PeopleWare Staffing, Fresno , Help Desk/Field Technician, Professions , Fresno, California

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