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Pharmacy Technician / Customer Service Representative

Company: Ultimate Staffing
Location: Fresno
Posted on: November 26, 2022

Job Description:

PHARMACY TECHNICIAN / CUSTOMER SERVICE REPRESENTATIVESummaryOur client is looking for a Licensed Pharmacy Technician that will be able to provide pharmacy, client, and member support for all accounts maintaining high standard for excellent customer service.PHARMACY TECHNICIAN / CUSTOMER SERVICE REPRESENTATIVEJob Details

  • Type: Full-Time
  • Length: Temp to Permanent
  • Hours: Monday - Friday & 1 Saturday a Month / 5am-2pm or 7am-4pm (Depending on Pharmacy Needs)
  • License Requirements: Active CA Pharmacy Technician License Required
  • Interviews: Being conducted after the holidayPHARMACY TECHNICIAN / CUSTOMER SERVICE REPRESENTATIVERole and Responsibilities
    • Receives calls from pharmacies, clients, and members and provides the requested information or support while following companies policies and procedures for release of information
    • Troubleshoots pharmacy claims submission and documents calls in ticketing system
    • Understands pharmacy benefit plans and how to access the plan information, as well as how to communicate this information to members accurately
    • Escalates incoming customer service calls when needed to the appropriate party for resolution
    • Assist with keeping the pharmacy outreach queues up to date
    • Provides cross department support with projects as needed
    • Attendance and punctuality are essential functions for this position.
    • Other duties as assignedPHARMACY TECHNICIAN / CUSTOMER SERVICE REPRESENTATIVEQualifications and Education Requirements
      • Verifiable High School Diploma or GED required
      • CA Pharmacy Technician License (PTCB Is not required, but preferred)
      • Minimum of 1 year working in a Pharmacy Call Center, OR 2 years working in a retail or hospital pharmacy setting
      • Proficient in MS Office Suites - Outlook, Excel, Word, and Teams
      • Previous experience in insurance, pharmacy and / or healthcare preferred.
      • Excellent interpersonal and communication skills
      • Excellent customer service skills to maintain high standard of member service
      • Adaptable and works well in a fast-paced environmentPHARMACY TECHNICIAN / CUSTOMER SERVICE REPRESENTATIVEPhysical Requirements
        • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
        • This is a largely sedentary role; however, some standing, walking, bending, and reaching may be required. Regularly operates a computer, mouse, keyboard, and occasionally operates other standard office equipment, such as printer, copier, phone.PHARMACY TECHNICIAN / CUSTOMER SERVICE REPRESENTATIVEFor more information about this position apply to this position or ask for Ashley Ortiz at We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate Staffing, Fresno , Pharmacy Technician / Customer Service Representative, Professions , Fresno, California

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