Inside Sales Representative - Electrical Wholesale Experience
Company: Buckles-Smith Electric
Location: Fresno
Posted on: June 25, 2022
Job Description:
ALL CANDIDATES MUST BE VACCINATEDSummary Provide a positive
experience to our customers and suppliers by offering product
selection assistance as well as accurately and efficiently
processing requests for quotations and orders.Essential Duties and
Responsibilities including, but not limited to:
- Establish, develop, and maintain excellent working
relationships with customers, suppliers, and co-workers.
- Project a positive, professional image of the company in all
communications with customers, vendors, co-workers, and
suppliers.
- Perform duties in a professional manner by promptly providing
accurate and thorough pricing quotations, product information, and
order information.
- Take ownership of customers' requests, inquiries, and
complaints promptly; follow through to customer's
satisfaction.
- Respond to all customer requests within same business day.
- Process order entry information within same business day.
- Ask customers pertinent questions to define expectations
regarding delivery dates and price.
- Offer add-on and up-sell products that may benefit the
customer.
- Suggest alternative products when a customer requested product
is not available.
- Promote Buckles-Smith e-commerce, supply chain, Value-Add, and
technical services as appropriate.
- Collaborate with Sales, Operations, and Finance groups to
improve customer experience andprofitability.
- Stay current with industry trends, products, and services;
actively participate in vendor programs and courses.
- Inform customers of industry events, product updates, and
promotions.
- Achieve overall gross margin levels established by management;
profitably grow market share.
- Establish proficiency in current business system and related
applications.
- Acquire knowledge of the company's organization, structure,
product lines, and policies and procedures.
- Assist counter sales, as needed.
- Ad hoc requests as requested. Knowledge and Skill requirements
- Excellent customer service and interpersonal skills.
- Able to effectively communicate orally and in writing with
customers, suppliers, and employees.
- Working proficiency of MS Office.
- Able to navigate and utilize online resources related to
essential job duties and responsibilities.
- Knowledge of basic algebra, percentages, addition, subtraction,
multiplication.EducationFour-year college degree or High School
diploma plus 2 years equivalent industry experience.Certificates,
licenses, registrationsValid CA Class "C" driver's licensePhysical
Demands While performing the duties of this job, an employee is
regularly required to sit for long periods; stand; talk and hear
both in person and by telephone; and use hands to operate, handle
or feel office equipment; and reach with hands and arms. The
employee is occasionally required to walk, climb, stoop or bend and
lift and/or move up to and including 50 pounds.Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Specific vision abilities
required by this job include close vision and the ability to adjust
focus.EOE/AA/females/minorities/veterans/disabled
Keywords: Buckles-Smith Electric, Fresno , Inside Sales Representative - Electrical Wholesale Experience, Professions , Fresno, California
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