HVAC Dispatcher

Company: New England Sheet Metal And Mechanical
Location: Fresno
Posted on: May 14, 2022

Job Description:

Starting Salary: $18+ (DOE)
HVAC Dispatcher Job Description:
Under the direct supervision of the HVAC Service Manager, this position is the primary customer interface by acquiring calls and emails, accessing the nature of the request, and dispatching service calls to field service technicians. Regular, predictable, and reliable attendance is an essential job function.
HVAC Dispatcher Responsibilities

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• Ability to represent the company in a professional manner.
  
• Schedules and dispatches the appropriate field service technician to correspond with the client's needs and expectations.
  
• Utilizes the company's computer software to update the status of services records, client billing, and invoices.
  
• Assists manager with ordering parts, equipment, systems, and components to prevent technical service delays.
  
• Ensures high field productivity through proper planning and coordination to minimize service technician's travel time.
  
• Monitors progress on dispatched field service technicians and adjusts work assignments accordingly.
  
• Maintains a thorough knowledge of company procedures.
  
• Maintains secure, orderly, and organized records and files. Ensures accuracy of information, identifies, reviews, and reports inaccuracies to manager.
  
• Conducts timely follow-up on open service orders and responds accordingly to time-sensitive matters.
  
• Maintains and complies with company policies on ethical standards and business practices, and maintains utmost privacy when preparing confidential company correspondence and statistical project reports.
  
• Administers short-term projects and administrative tasks and duties as may be assigned based on business needs.
  HVAC Dispatcher Qualifications
  
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  • H.S. Diploma/GED
    
  • Minimum three (3) years related HVAC experience and/or training in customer service, dispatching, or equivalent combination of education and experience
    
  • Ability to understand, follow, and transmit written and verbal instructions
    
  • Knowledge of Viewpoint Service Module or similar industry software preferred
    
  • Knowledge of Microsoft Office Suite (Excel, Outlook, and Word)
    
  • Excellent telephone etiquette
    
  • Excellent oral and written communication skills
    
  • Excellent customer service skills
    
  • A valid California Driver's License
    
  • Must be able to work in the US
    

Keywords: New England Sheet Metal And Mechanical, Fresno , HVAC Dispatcher, Professions , Fresno, California