FresnoRecruiter Since 2001
the smart solution for Fresno jobs

Analyst 1 - Customer Service

Company: E.&J. Gallo Winery
Location: Fresno
Posted on: January 15, 2022

Job Description:

Why Gallo? With a global portfolio of over 100 unique wine and spirits brands, we are the largest family-owned winery in the world. Apply Today! Our Brands. Your Future. As an Associate Analyst for California Natural Color, you provide customer support for global customers addressing any questions, concerns, or issues. What You Will Do: Claims Management Participates in the timely closure to cross-department issues; uses workflow and decision matrix to guide appropriate actions Records and analyzes metrics surrounding the processing of invoice corrections for approved order disputes and other support functions to meet customer needs Supports the evaluation operations policies, procedures, systems, and strategies against corporate quality standards Provides analysis on data collected from customer claims and feedback Researches the instance, and conducts root cause analysis, and resolves the customer claims of miss shipments, damage product, and product quality issues Customer Focus Manges customer needs with a strong sense of urgency. Responds efficiently and effectively to internal and external customer correspondence through telephone, email, or formal written communication; escalates more complex issues Ensures timely execution of objectives and priorities with in assigned responsibilities. What You Need: Bachelor's degree; or 4 years of business-to-business customer service, supply chain logistics, administrative support, or retail sales experience reflecting increasing levels of responsibility Skilled in the use of MS Outlook, MS Word, and MS Excel at a basic level. High school diploma or State-issued equivalency certificate What Will Set You Apart: Bachelor's degree plus 2 years of business-to-business customer service, supply chain logistics, administrative support, or retail sales experience reflecting increasing levels of responsibility Skilled in the use of MS Outlook, MS Word, and MS Excel at an intermediate level; SAP, MS Access at a basic level; knowledge of WMS system Experience effectively presenting information and responding to questions from groups of managers, clients, customers, and the public Manges customer needs with a strong sense of urgency Experience mulit-tasking in a fast paced, environment. Experience defining problems, collecting data, establish facts and drawing valid conclusions. Experience in coordinating freight logistics. Gallo does not sponsor for employment-based visas for this position now or in the future.To view a full job description, please click here . Requisition ID: 87144 #LI-AJ1 CSV001Gallo is an Equal Employment opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, traits historically associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics in California), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical conditions, sexual orientation (actual or perceived), transgender status, sex stereotyping, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at 209.341.7000.Nearest Major Market: Fresno Job Segment: Administrative Assistant, Customer Service, Administrative

Keywords: E.&J. Gallo Winery, Fresno , Analyst 1 - Customer Service, Professions , Fresno, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Fresno RSS job feeds