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Commercial Lines Assistant

Company: Hub International
Location: Fresno
Posted on: August 14, 2019

Job Description:

ABOUT HUB: In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. THE OPPORTUNITY: HUB's Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources, you will be amongst some of the industry's top talent to help guide and support our customer's needs and provide them with innovative solutions. The Commercial Lines Assistant is responsible for providing all aspects of service support to commercial lines insurance customers. This person will work under the direction of one or more account managers or customer service agents. The Account Manager or Customer Service Agent will delegate work assignments to the Commercial Lines Assistant. If needed, account servicing, additional training and problem solving assistance will be provided by the Account Manager, Customer Service Agent or Department Manager. The Commercial Lines Assistant supports the goals and values of DMIG. - Process policies: e-file/attach agent copy and process original copy for delivery to the insured - AM/CSA will proof policy - Issue Evidences and Certificates of Insurance - Process direct bill endorsements - Check on policy cancellation status with carriers/premium finance companies and report back to AM/CSA - Order MVRs and update driver lists - Order loss runs - Order policy changes and update agency management system - when delegated to do so from AM/CSA - Issue auto ID cards - Assist with back up receptionist duties including: covering front desk phones, processing mail, scanning mail, routing faxes, as well as end of day kitchen duties - Miscellaneous duties: e-filing/attaching of drop filing, printing, e-filing/attaching of on-line reports, policies, endorsements, cancellation warnings, department housekeeping and all other work assignments delegated by the account manager or customer service agent WHAT YOU BRING TO THE TABLE: You are perfect for this opportunity if you - High School Diploma - CA Property & Casualty Insurance License (or willing/able to obtain license within six months) - 1 or more years of related experience - Support and personally strive to follow HUB and DMIG stated Purpose, Values and Beliefs - Knowledge of the computer and associated programs: Epic agency management system, scanning software, various carriers' on-line systems, Microsoft products and Internet Explorer - Understand and follow established HUB/DMIG procedures - Ability to perform basic math functions including addition, subtraction, multiplication, division, percentages and fractions - Ability to analyze work assignments and know when to ask for assistance in order to complete the assignments in a timely manner - Ability to respond promptly to customers' needs, solicit customer feedback to improve service - Ability to speak clearly and persuasively in positive or negative situations, be an active listener, focus on solving conflict, maintain confidentiality - Prepare memos and professional form letters, write clearly, edit work for spelling and grammar, ability to read and interpret written information - Balance team and individual responsibilities, support team objectives, exhibit openness to the views of others, give and welcome feedback, when necessary assist team on large projects to meet group work commitments - Perform all job requirements, consistently produce quality work, complete tasks accurately and on time, prioritize and plan work assignments, use time efficiently to meet productivity standards and commitments, take responsibility for own actions, be responsive to coaching from account manager, customer service agent and department manager - Strive to continuously pursue training and development opportunities to build knowledge and skills - Share knowledge of insurance, automation and other resources, contribute to building a positive working environment, treat others with respect regardless of their position - Understand HUB Employee Handbook If this describes you, then keep reading. WHY CHOOSE HUB?: Throughout our network of more than 450 HUB offices in North America, we offer a competitive exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. We are the perfect fit if you: - Are seeking a progressive work environment at a rapidly growing organization - Have a desire to help others protect their future - Have an entrepreneurial spirit and are challenged by the opportunity to grow the business - Are focused on learning and development to enhance your industry knowledge and expertise - Are a self-starter willing to invest time and energy to learn the technical aspects of our business - Believe in integrity and building success by developing relationships with others LIKE US SO FAR? Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. Apply online today! Are you a veteran? Disabled? We welcome ALL candidates and are proud of our wonderfully diverse employee population. #LI-RB1 Department Account Management & Service Required Experience: 1-2 years Required Travel: No Travel Required Required Education: High school or equivalent HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at ************************************************************* . EEOAA Policy at ********************************** E-Verify Program at *************************************** We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at ************** or ********************************* . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Keywords: Hub International, Fresno , Commercial Lines Assistant, Other , Fresno, California

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