FresnoRecruiter
the smart solution for Fresno jobs

Customer Support Specialist

Company: Mommy Jobs Online
Location: Fresno
Posted on: May 17, 2019

Job Description:

This position is with Mommy Jobs Online, so please visit www.mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is now seeking Customer Support Specialist that often collaborate with the Sales or Success team on customer issues. Having a good sense of sales opportunities and churn risks is crucial. Our focus is email support. Were not currently doing chat support, and only use phone calls and/or screen shares when an issue cannot be solved efficiently over email. We have a comparatively low ticket volume, with a high proportion of technical tickets and complicated workflow related challenges. Macros / canned responses are an occasional tool, not a crutch. We do a lot of writing. The emphasis is on a consultative approach and providing individualized responses to customers. Were a team of three people and work in a shared ticket queue. Theres no traditional ticket escalation or ticket assignment. If a technical problem cannot be solved internally, we work directly with an engineer. Youll have a high level of independence and responsibility immediately, and be expected to manage your own time. Our main focus is the support ticket queue, but youre also free to create and champion your own side projects (writing new support content, creating a feature proposal for the product team, etc.) Must haves ... Work schedule based in one of the following time zones: US eastern time (UTC-5), UK time (UTC0), Central European time (UTC0) Experience working in a remote environment (communicating asynchronously over slack, zoom, email, etc.) Native-level English proficiency and able to easily communicate with customers over email, chat, and phone Ability to break down complex concepts into concise and well-written content Bonus skills / attributes ... Experience in a field focused on customer / client relationships (e.g. customer support, business development, tutoring, teaching, counseling, sales, account management) Undergraduate degree in computer science or equivalent Junior level experience as a software engineer or web developer Experience writing or formatting online content Strong knowledge of Python Pay: $15.00 per hour / DOE Why work with us? Work remotely and create your own schedule (we believe in trust and autonomy) Enjoy face-to-face time with the whole team on all-expense paid retreats 2x year. Experience building a truly successful SaaS company with a dedicated, small team where you can have a huge impact Above market salary Excellent medical & dental coverage, including 99% paid premiums and HSA option (US residents) Matching 401k (US residents) To Become An Agent Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLKAYLAE when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Fresno , Customer Support Specialist, Other , Fresno, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Locum Tenens Hospitalist Physician in Modesto, California
Description: Hospitalist physician employment in California : VISTA has a great Hospitalist opportunity on
Company: VISTA Staffing Solutions, Inc.
Location: Modesto
Posted on: 05/24/2019

Uber Eats Delivery - Fresno (Use Car, Bike or Scooter)
Description: Earn Extra Money Delivering for Uber Eats br Delivery-Partner available in Fresno and Surrounding Areas br Earn on Your Own Schedule br Use your Car, Bike or Scooter br Sign up to start the process (more...)
Company: Uber Eats
Location: Fresno
Posted on: 05/24/2019

Customer Service Advisor
Description: OverviewIcahn Automotive Group LLC Icahn Automotive was formed by its parent, Icahn Enterprises L.P. NASDAQ: IEP , to invest in and operate businesses involved in aftermarket parts distribution and (more...)
Company: Auto Plus Pep Boys
Location: Fresno
Posted on: 05/24/2019


Underwriting Services Specialist
Description: RCIS provides insurance and superior services through leading agents to protect America's farmers and ranchers. It's been an innovator in crop insurance since the crop insurance business was privatized (more...)
Company: Zurich North America
Location: Fresno
Posted on: 05/24/2019

Line Cooks - Start at $14 per hour!
Description: Line Cooks - Start at 14 per hour At Red Robin, our Extraordinary People are at the heart of everything we do From
Company: Red Robin International, Inc.
Location: Fresno
Posted on: 05/24/2019

Morning Crew
Description: Morning Crew br at the following location s : br KC/WM 15023 - FRESNO,
Company: McDonald's
Location: Fresno
Posted on: 05/24/2019

Maintenance Person
Description: Maintenance Person br at the following location s : br MODESTO-E. HATCH
Company: McDonald's
Location: Modesto
Posted on: 05/24/2019

Cosmetologist, up to $22 an hour! - modesto
Description: OverviewWe know hair is
Company: hair masters
Location: Modesto
Posted on: 05/24/2019

Endodontist
Description: br Company Overview:Smile Brands Inc. is one of the largest dental service organizations in the United States. We provide comprehensive business support services to our affiliated dental groups throughout (more...)
Company: Smile Brands
Location: Fresno
Posted on: 05/24/2019

Crew
Description: Crew br at the following location s : br MODESTO-MCHENRY 00764 - MODESTO, CA br
Company: McDonald's
Location: Modesto
Posted on: 05/24/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Fresno RSS job feeds