FresnoRecruiter
the smart solution for Fresno jobs

Call Center Position Available

Company: Alorica
Location: Fresno
Posted on: October 10, 2018

Job Description:

GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Ready to start? Chat with us to begin the process now: ( ) KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better---one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive:
    • Paid training
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Paid holiday and sick time
    • Retirement planning options (401(k))
    • Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience:
      • High School Diploma or GED required; college degree preferred
      • Customer service experience a plus
      • Phone-related customer service a major plus
      • Familiarity with Microsoft Windows, Word, and Excel applications
      • Bilingual language skills a plus Knowledge, Skills and Abilities:
        • Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
        • Ability to use phone and computer systems
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment
          • A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
          • Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. Ready to apply? Start the process right away by chatting with us now ( ) About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

            Keywords: Alorica, Fresno , Call Center Position Available, Other , Fresno, California

            Click here to apply!

            Didn't find what you're looking for? Search again!

            I'm looking for
            in category
            within


Other Other Jobs


Bilingual Store Counter Sales
Description: Job Description:Ventas y Servicio al Cliente - Biling--e -El puesto de ventas y servicio al cliente biling--e es ideal para una persona experta y energ--tica
Company: O'Reilly Auto Parts
Location: Fresno
Posted on: 10/16/2018

Home Workers Wanted: Part Time/Full Time
Description: Work on your own
Company: Responsive Media
Location: Porterville
Posted on: 10/14/2018

Bilingual Store Counter Sales
Description: Job Description:Ventas y Servicio al Cliente - Biling--e -El puesto de ventas y servicio al cliente biling--e es ideal para una persona experta y energ--tica
Company: O'Reilly Auto Parts
Location: Gilroy
Posted on: 10/16/2018


Associate Planner
Description: QK, Inc., formerly Quad Knopf, has served a diverse client base throughout the Central Valley for over 40 years. We currently have an opening for an Associate Planner. Associate Planners determine the (more...)
Company: QK
Location: Merced
Posted on: 10/14/2018

Professional Landscapers - Grow Your Business With HomeAdvisor (Merced
Description: Over 25 million homeowners have trusted HomeAdvisor to help them find quality professionals
Company: HomeAdvisor
Location: Merced
Posted on: 10/16/2018

Now interviewing - Work at home
Description: We are actively searching for highly motivated individuals to work individually yet as a team
Company: FAHT
Location: Fresno
Posted on: 10/14/2018

100% Work From Home Opportunity!
Description: 26-year-old Nationwide Health Benefits Company is currently interviewing for Benefit Consultants. We are expanding all over the US Work towards great incentives, receive
Company: AmeriPlan
Location: Modesto
Posted on: 10/14/2018

Spanish Bilingual Tax Expert - CPA - Remote
Description: Overview Join Our Virtual Tax Network At Intuit, our mission is to power prosperity around the world. Tax experts support that mission to our TurboTax customers by: providing valuable guidance, instilling (more...)
Company: Intuit
Location: Fresno
Posted on: 10/16/2018

Work From Home-Create A Balance Today!
Description: Leading National Benefits Company. We are actively seeking ambitious individuals to work from home as Benefits Consultant. No experience is required. No traveling is involved. Full online training is (more...)
Company: AmeriPlan
Location: Madera
Posted on: 10/16/2018

Professional Landscapers - Grow Your Business With HomeAdvisor (Visali
Description: Over 25 million homeowners have trusted HomeAdvisor to help them find quality professionals
Company: HomeAdvisor
Location: Visalia
Posted on: 10/16/2018

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Fresno RSS job feeds