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Call Center Representative

Company: Alorica
Location: Fresno
Posted on: September 18, 2018

Job Description:

***Starting payis $11.50 in Training and moves to $12.00 on
in Fresno at 5104 N.Blythe!
At Alorica, we only do one thing
- make lives better, one interaction at a time.We're a global
leader in customer service and experience, serving the world's
biggest brands with tens of thousands of employees in hundreds of
locations around the globe. JOB
SUMMARY Your mission
(should you choose to accept it) is to offer customer support
through phone, email, online chat or social media to customers who
have questions, concerns or confusion around a particular product
or service. You're literally the voice of
the brand, and a strong relationship between our clients and their
customers starts with you.So only the awesome need
apply. Ready to start? Chat with us to begin the
process now: ( KEY JOB
RESPONSIBILITIES Talks to customers over the phone, email,
online chat or social media to resolve their questions or concerns
Maintains and updates
customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to
supervisor when necessary and appropriate
Responds to requests for assistance and/or
possible processing of credit card
authorizations Tracks
call-related information for auditing and reporting purposes
Provides feedback
reports on call issues related to downtime and/or training
issues Upsells to
customers as necessary WHY JOIN
ALORICA? Every day,
we aim to live up to our mission of creating insanely great
customer experiences.But as Alorica employees, giving back matters
just as much - that's why we're so proud of Making Lives
Better with Alorica, a non-profit, 501(c)(3) organization
dedicated to providing assistance to employees, their families and
the people, organizations and communities who support
them. Simply put, we want to make lives
better---one interaction at a time.And to do that, we need the very
best people to join us. But please, allow us
to entice you further! As an Alorica employee, you may
receive: Paid
training Flexible
training schedules
Medical and dental benefits
Paid time off
Paid holiday and sick
time Retirement
planning options (401(k))
Employee discounts through client
programs Working at Alorica means potentially having the
freedom to explore all kinds of career options - from customer
service, training, and tech support, to management, recruiting and
more.Alorica offers fun, challenging opportunities to pursue your
professional goals, and we want you to have fun and succeed -
because when you're at your best, that's when we're at
our best. So what do you say? Ready to take the next step? JOB
Minimum Education and Experience:
High School
Diploma or GED required; college degree
preferred Customer
service experience a plus
Phone-related customer service a
major plus
Familiarity with Microsoft Windows, Word, and Excel
applications Bilingual
language skills a plus
Knowledge, Skills and
Stellar customer service skills - and an overwhelming
desire to make lives better, one interaction at a
time Ability to use
phone and computer systems
Excellent oral and written communication skills
listening/comprehension skills
Ability to stay composed and
Conversational, patient and confident, with a positive
attitude WORKING
Work Environment A climate controlled, contact
center environment - filled with amazing people, incredible career
opportunities and the occasional dance-off
Constant usage of phone and computer
systems Physical Demands
Constant sedentary work.You'll typically be sitting for
most of the time, so be sure get up and stretch once in a while.
Your circulatory system will thank you. DISCLAIMER: The above information on this
description has been designed to indicate the general nature and
level of work performed by employees in this classification.It is
not designed to contain or be interpreted as an exhaustive list of
all responsibilities, duties and qualifications required of
employees assigned to this job. TAKE THE NEXT
STEP Let's make lives better.Let's defy the status quo.
And let's go beyond thinking outside the box - and decide to
obliterate the box instead.
You ready? Let's do
this. Ready to apply? Start the process right away
by chatting with us now ( About Alorica: Alorica is an
equal opportunity employer and committed to diversity in its
workforce.Alorica recruits qualified applicants and makes all
employment-related decisions based exclusively on job-related
qualifications, without regard to characteristics such as race,
color, national origin, religion, gender, age, marital status,
disability, veteran status, citizenship status, sexual orientation,
gender identity, or any other status protected by law.

Keywords: Alorica, Fresno , Call Center Representative, Other , Fresno, California

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