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Patient Services Lead

Company: Thomas Cuisine
Location: Fresno
Posted on: March 16, 2023

Job Description:

Description Pay Rate: $17.50/HR - $19.50/HR --- Ensures high quality, great-tasting and well-presented foods are served to patients and staff in all areas within established time frames. --- Verifies all patients receive accurate and appropriate meal services according to their prescribed diet. --- Reviews menu, census and other production needs to oversee and manage daily functions. --- Assists in purchasing foods and supplies within cost restraints. --- Assists in preparation of food cost reports for inpatient areas as assigned. --- Monitors staff daily to ensure all systems, protocols and quality assurance tools are utilized correctly. --- Assists in menu adjustments to meet customer preferences, seasonal variations and cost objectives. --- Visits all patient service areas daily to assess satisfaction levels. Communicates findings to management team. --- Ensures employee practices meet HACCP and infection control standards. --- Has knowledge of federal, state and local regulatory requirements. Ensures employee practices comply with those standards. --- Follows the human resource policies and procedures of the facility. Treats employees with fairness and respect. --- Has input into scheduling, performance appraisals and discipline of staff. --- Assists with orientation and training of staff. May be required to present in-service training programs. --- Communicates to staff regularly, both formally and informally; holds team meetings daily to ensure staff awareness of department activities. --- Serves as a role model for employees by maintaining standards for appearance and dress, as well as attendance and meal breaks. --- Enforces safety standards with employees. Places maintenance requests for malfunctioning equipment and removes it from use. Reports safety problems to the Management Team. --- Ensures sanitation standards are enforced daily and signs off on cleaning procedures. --- Monitor and address temperatures in Temp Trak. --- Develops strong and congenial working rapport with staff in other departments. --- Open and close the department. Demonstrates responsibility for department security. --- Completes other tasks and related duties as assigned. MINIMUM KNOWLEDGE AND SKILL REQUIREMENTS KNOWLEDGE OF: General office standards of dress and behavior Basic math, addition, subtraction, multiplication, division, fractions and decimals Knowledge of special diets, limitations and substitutions. SKILLS IN: --- Skill to operate a variety of office machines quickly and efficiently (telephone, facsimile and copier) --- Ability to access and enter data to form or entry functions on a computer --- Ability to write notes and brief instructions using correct spelling and grammar --- Deliver friendly and efficient customer service --- Speak clearly and present information orally --- Apply common sense understanding to carry out written and oral instructions EXPERIENCE AND EDUCATION MINIMUM REQUIRED: High School Diploma or GED. Six (6) months previous experience with one-on-one customer service interaction. Previous computer data entry experience. Ability to lift up to 25 lbs. and stand/walk frequently. PREFERRED: One year of college level education with a nutritional emphasis. LICENSES/CERTIFICATIONS MINIMUM REQUIRED: Serve Safe required Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications

Keywords: Thomas Cuisine, Fresno , Patient Services Lead, Other , Fresno, California

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