Compliance Specialist

Company: Hinderliter de Llamas & Associates
Location: Fresno
Posted on: January 22, 2023

Job Description:

Company Overview HdL Companies is a pioneer and leader of auditing, operations, and revenue solutions for public agencies with over 500 government agencies in 11 states and has recovered more than $3 billion in revenue for our clients. Founded by local government leaders, HdL maintains a unique government perspective and dedication to supporting clients, resulting in a 99.6% client retention rate since inception. HdL Companies is a fast growing, progressive company offering competitive benefits, salary, and a great company culture. HdL Sales Tax Development Team is seeking a creative, talented, and driven software developer to join our team. If you seek the opportunity to make significant contributions, while working on enterprise software development projects, we want to talk with you. Core Values
HdL team members individually and collectively aspire to the following core values:
Deliver Excellence In Everything - We anticipate needs and believe that delivering extraordinary service, inside and outside our organization, is key to our success. We passionately pursue excellence in everything we do.
Do The Right Thing - We always act in the best interests of our company and our clients. We are respectful, have high integrity, and are accountable for our actions.
Foster Relationships - We build lasting relationships based on trust with our teams and our clients. We value collaboration toward our common goals and inspire each other to improve and progress.
Give Generously - We give generously of our time and resources with our teammates, clients, and communities. We impart information for best practices, encourage professional development, and support charitable community organizations.
Enjoy The Journey - We enjoy our journey and enthusiastically celebrate our successes. We have fun and find fulfillment working with our colleagues and clients.
Be Authentic, Grateful, and Humble - We are thankful for the success we have achieved individually and as a company and never take it for granted.
Primary Responsibilities
-- All the core responsibilities of the Compliance Specialist Recruit,-- Maintain clean, organized, and properly supplied workplace including spaces shared with other teams.-- Timely and accurately record work and results.-- Act as a representative of our Client, addressing or resolving inquiries from taxpayers via multiple channels: email, phone, fax, etc.-- Process inbound correspondence and forms.-- Resolve problems using standard procedures; looking for ways to improve overall client experience.-- Professional respectful demeanor in communicating with taxpayers, clients, and team.-- Update, maintain, or access taxpayer accounts, transactions, or documents in proprietary system.-- Ensure required documentation is received and completed correctly.-- Successfully complete basic training-- Competent in identifying qualified targets for Discovery.-- Basic skills in persuading taxpayers to pay. -- Basic skills in outbound communications for collections and Discovery.-- Perform duties and responsibilities as assigned by Supervisor. Minimum Qualifications-- Maintain a deep understanding of complex municipal codes.-- Resolve problems of complexity and with a broad perspective; looking for ways to improve overall client or taxpayer experience.-- Working knowledge of business models in key discovery types.-- Competent in persuading taxpayers to pay. -- Competent in outbound communications for collections and Discovery.-- Complete and apply training in managing anger and emotional resilience.-- Basic skill in field visits.-- Basic knowledge of apportionment and its potential impact on discovery.-- Basic skill in reframing.-- Moderate Direct Supervision-- Experienced Client Services skills.-- Solve problems of moderate scope and complexity.-- Demonstrate good judgment; strong team player.-- Adapt well to changing priorities, influences priorities and decisions.-- Excellent attention to detail and high degree of accuracy and consistency.-- Able to meet department productivity and quality standards.-- Discern and influence solutions outside of Standards and Policies, with limited judgement required.-- Recognize potential problems and provide alternatives that satisfy long-range plans.-- Proven verbal and written communication abilities and strong interpersonal skills.-- Demonstrated excellent organizational skills; able to multi-task, set priorities, and follow up promptly.-- Proven ability to produce positive results.-- Influences day to day work assignments.-- Proven ability to produce positive results.-- Proven ability to learn and apply complex concepts in new situations.-- Recommends answers, solutions to ensure positive outcomes for the taxpayer, client and HdL.-- Highly competent in the latest technologies and working knowledge of various operating systems.-- Recognize client business issues and concerns, recommending appropriate solutions.-- Successful completion of service as Compliance Specialist Recruit-- The ability to work in a team environment as well as work independently while making sound decisions.- Non-ExemptBenefits?

• Competitive Base DOE
• Employee Stock Ownership Plan
• Bonus plan
• Opportunity to participate in 401k
• Medical, Dental, Vision, Life/AD&D, LTD and Employee Assistance Program
• Paid time off for Vacation, Sick and Holidays Learn more about our HdL ESOP at: https://www.hdlcompanies.com/about/careers
  
  
  
  PI201304993

Keywords: Hinderliter de Llamas & Associates, Fresno , Compliance Specialist, Other , Fresno, California