Service Writer

Company: Sonsray Machinery- Fresno, CA
Location: Fresno
Posted on: January 19, 2023

Job Description:

Company Overview:

Sonsray Inc. -is a privately-owned and operated company. -From the borders of Mexico to Canada we cover, Arizona, California, Nevada, Oregon, New York, New Jersey, and Washington making us the largest -CASE IH -Agriculture Equipment, -CASE CNHi -Construction Equipment, and -Thermo King -transport refrigeration & temperature control equipment dealerships on the West Coast. -Our -Sonsray -team is a growing dynamic company with over 600 employees and 30 plus combined locations for new & used equipment sales, genuine parts, factory authorized warranty repair, fleet maintenance, and rentals that offer a unique environment fostering individual growth and rewards performance. -Sonsray, Inc. -features factory training technician programs, and state-of-the-art shops equipped with modern diagnostic tools providing our staff with proper technology and training for their day-to-day business operations.

Our Sonsray Machinery, LLC division -operates over -5 -CASE IH Agriculture equipment dealerships -located in California and Arizona, -Sonsray Machinery LLC., provides comprehensive sales, as well as parts and service support, including rental and leasing programs for CASE -customers.

As we continue to grow, -our -CASE -Agriculture Dealership -is seeking an experienced -Service Writer -to join our dynamic organization and help us grow our market in Fresno, CA. Please visit the following website to see why it is great working for Sonsray!

https://www.instagram.com/tv/CaXhmmul3Iw/?utm_medium=share_sheet

Essential Job and Responsibilities:

* Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
* Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
* Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service CDK database system
* Maintains a job board and helps in the delegation of work to technicians
* Maintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns
* Maintains unit records by recording problems and corrective actions planned
* Updates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking online factory courses
* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
* These are ideas and areas we have needed improvement
* Performs other functions or duties as directed by management in line with the objectives of the dealership
* Perform miscellaneous-related duties as required and assigned by the manager
Requirements:

* Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving
* Automotive, Agricultural, or -Heavy Diesel dealership experience is highly desired
* Basic mechanical knowledge is a plus
* Bilingual in Spanish is a plus
* Self-starter who is able to work with minimum supervision
* Able to accomplish monthly service goals and deadlines
* Excellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace
Benefits Include:

* Medical -
* Dental -
* Vision
* Life Insurance/AD&D coverage
* Voluntary LTD & Aflac
* 401K Matching
* Paid Vacation, Sick, and Holiday.
* Uniforms Provided
* Birthday Perks

Keywords: Sonsray Machinery- Fresno, CA, Fresno , Service Writer, Other , Fresno, California