Service Writer
Company: Sonsray Machinery- Fresno, CA
Location: Fresno
Posted on: January 19, 2023
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Job Description:
Company Overview:
Sonsray Inc. -is a privately-owned and operated company. -From the
borders of Mexico to Canada we cover, Arizona, California, Nevada,
Oregon, New York, New Jersey, and Washington making us the largest
-CASE IH -Agriculture Equipment, -CASE CNHi -Construction
Equipment, and -Thermo King -transport refrigeration & temperature
control equipment dealerships on the West Coast. -Our -Sonsray
-team is a growing dynamic company with over 600 employees and 30
plus combined locations for new & used equipment sales, genuine
parts, factory authorized warranty repair, fleet maintenance, and
rentals that offer a unique environment fostering individual growth
and rewards performance. -Sonsray, Inc. -features factory training
technician programs, and state-of-the-art shops equipped with
modern diagnostic tools providing our staff with proper technology
and training for their day-to-day business operations.
Our Sonsray Machinery, LLC division -operates over -5 -CASE IH
Agriculture equipment dealerships -located in California and
Arizona, -Sonsray Machinery LLC., provides comprehensive sales, as
well as parts and service support, including rental and leasing
programs for CASE -customers.
As we continue to grow, -our -CASE -Agriculture Dealership -is
seeking an experienced -Service Writer -to join our dynamic
organization and help us grow our market in Fresno, CA. Please
visit the following website to see why it is great working for
Sonsray!
https://www.instagram.com/tv/CaXhmmul3Iw/?utm_medium=share_sheet
Essential Job and Responsibilities:
* Verifies warranty and service contract coverage by examining
records and papers; explaining provisions and exclusions
* Develops estimates by costing materials, supplies, and labor;
calculating customer's payment, including deductibles
* Prepares repair orders (RO) by describing symptoms, problems, and
causes discovered, as well as repairs and services required;
obtaining approval signatures; entering RO into service CDK
database system
* Maintains a job board and helps in the delegation of work to
technicians
* Maintains customer confidence by explaining estimates and
expected return of vehicle; obtaining customer's approval of
estimates; obtaining and providing contact telephone numbers;
answering questions and concerns
* Maintains unit records by recording problems and corrective
actions planned
* Updates job knowledge by participating in educational
opportunities; reading manufacturers' publications and taking
online factory courses
* Enhances organization reputation by accepting ownership for
accomplishing new and different requests; exploring opportunities
to add value to job accomplishments
* These are ideas and areas we have needed improvement
* Performs other functions or duties as directed by management in
line with the objectives of the dealership
* Perform miscellaneous-related duties as required and assigned by
the manager
Requirements:
* Minimum 3 years of experience handling heavy phones, office
administrative duties, customer relations, great computer skills,
and problem-solving
* Automotive, Agricultural, or -Heavy Diesel dealership experience
is highly desired
* Basic mechanical knowledge is a plus
* Bilingual in Spanish is a plus
* Self-starter who is able to work with minimum supervision
* Able to accomplish monthly service goals and deadlines
* Excellent customer service skills are needed with a proven
ability to handle customer updates, concerns, demands, and
objections while always maintaining professional and good composure
in the workplace
Benefits Include:
* Medical -
* Dental -
* Vision
* Life Insurance/AD&D coverage
* Voluntary LTD & Aflac
* 401K Matching
* Paid Vacation, Sick, and Holiday.
* Uniforms Provided
* Birthday Perks
Keywords: Sonsray Machinery- Fresno, CA, Fresno , Service Writer, Other , Fresno, California
Click
here to apply!
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