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Front Desk Representative FT

Company: Chukchansi Gold Resort & Casino
Location: Coarsegold
Posted on: January 19, 2023

Job Description:

Job DescriptionResponsible for the successful overall activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations.Job ResponsibilitiesInteracts effectively with the public and Team Members. Performs excellent customer service at all times.Assists guests with the check-in process at the Hotel in a courteous and polite manner.Answers guest questions regarding Hotel and property facilities, events and ensures that adequate information is given.Assists guests with checkout at the end of their stay in an efficient and timely manner.Handles guest complaints or concerns in a polite, courteously and efficient manner.Ensures that the check-in and check-out process is handled in accordance with company policy by processing cash, credit card, prize redemption on guest accounts and credit transactions accurately thus protecting the company's assets.Works with the Bell Staff, Central Services and Housekeeping to ensure a high level of guest service.Maintains working knowledge of the property, as well as special events on and near the property, in order to better serve the guests needs.Assists if needed with Central Reservations.Responsible for maintaining a consistent, regular attendance record.Job RequirementsHigh School diploma or GED required. Must possess effective communication and organizational skills. Six months prior Hotel experience, preferably in Front Desk Operations.

Keywords: Chukchansi Gold Resort & Casino, Fresno , Front Desk Representative FT, Other , Coarsegold, California

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