Client Experience Specialist, Merchant Services
Company: Fresno First Bank
Location: Fresno
Posted on: August 7, 2022
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Job Description:
Description:
At Fresno First Bank, we truly believe that our people are our
greatest asset - and we treat them as such. We offer exciting and
interesting opportunities for dedicated, hard-working
professionals. If you share our values and passion for providing
clients with opportunities to achieve their aspirations and
personal success- apply today! Our Values: Teamwork: We all pitch
in to provide the high caliber service our customers deserve. We
have to trust and rely on each other to execute our work with
purpose and efficiency - however difficult the task might be. We
are constantly thinking about the next step and the next
opportunity. Relationships: Building mutually beneficial
relationships is curtail to the long-term success of our
organization. By immersing ourselves in the business ventures we
empower, we come to understand our customers as people with real
human needs rather than just numbers. Authentic: We say what we
mean, and we mean what we say. Internally that means holding each
other accountable and owning up to mistakes. It also means being
straight forward with customers. Commitment: Our pride of ownership
is strong. Every day, we bring our best in order to support our
customers and represent the bank. Employment with Fresno First Bank
will allow you to earn competitively, grow professionally and enjoy
a collaborative and compassionate culture that rewards good ideas,
good work, and initiative. The Client Experience Specialist is
primary responsibility for supporting the existing merchant
payments processing business (including Visa, MasterCard, Discover,
American Express, electronic check acceptance, gift cards, etc.)
along with providing technical support of all corresponding
hardware and software. Duties will include direct client support,
partnering with bank personnel to meet the needs of existing
clients, remote implementation of merchant accounts, and ongoing
support of existing merchants to promote retention, along with
general and technical support as requested. This position requires
a high degree of integrity, professionalism, excellent
communication skills, proficient time management skills, as well as
the acumen to look for opportunities of internal improvement within
the division. Essential Duties Keys to success for the Client
Experience Specialist position include strong communication,
customer service skills, creativity, persistence, and the ability
to handle anything that comes your way as well as the following
requirements:
Keywords: Fresno First Bank, Fresno , Client Experience Specialist, Merchant Services, Other , Fresno, California
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