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Solutions Specialist II - Switchgear Specialist

Company: Sonepar USA
Location: Fresno
Posted on: August 5, 2022

Job Description:

Solutions Specialist II - Switchgear Specialist

Sales --> Sales Specialist




Independent Electric Supply, Inc. (IES) opened in 1976 with ten employees to serve electrical contractors working in the high-tech aerospace industry. Today, IES operates 16 electrical supply branches in the Northern California area, San Francisco Bay area, Central Valley, Central Coast and 6 locations throughout Arizona. IES focuses on traditional electrical supply with dedicated specialists in lighting, switchgear, wire management, tool & safety, renewable energy and enhance logistics solutions to meet specific customer needs. Employing close to 600 people and managing over 1 million square feet of warehouse space, IES is one of the strongest electrical distributors in the markets we serve.
In August 2011, IES was acquired by Sonepar USA consisting of the finest locally managed electrical and industrial distributors throughout the United States. Sonepar is the world leader in electrical distribution.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Maintain strong communication between Projects Team and Management

  • Manage Projects Team and support with projects, vendors, and customers

  • Prepare submittals for customer and engineering review.

  • Create pick tickets, purchase orders and tracking logs.

  • Track delivery dates and coordinate timely delivery to job sites.

  • Create and execute project work plans and revise as appropriate.

  • Manage day-to-day operational aspects of a project and scope.

  • Review deliverables prepared by team before passing to client.

  • Manage project budget.

  • Understand IES pricing model and billing procedures.

  • Resolve and/or escalate issues in a timely fashion.

  • Perform any other duties assigned that contribute to customer service, branch profitability and company success.

  • Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers

  • and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel.

  • Handles difficulties with customers and co-workers with diplomacy and seeks assistance when needed.

  • Resolves customer order problems and complaints promptly.

  • Assists with job set up by obtaining the following: job set up forms, submittals, purchase orders, and Vendor pricing.

  • Creates and maintains a detailed record for each project.

  • Performs order entry and checks the status to confirm lead times and availability.

  • Coordinate's shipments of material to meet with customers schedule and time constraints.

  • Confirms that all billing is handled correctly.

  • Processes returns and credits. Handles all damages, incorrect material, and errors in coincidence with our vendors.

  • Coordinates with the warehouse to manage stored materials for a project and arranges delivery of these materials

    Required Skills
    Knowledge, Skills and/or Abilities Required
    Through previous background and experience, the candidate must be able to demonstrate, with or without an accommodation:

    • Proven ability to start and complete tasks and be detail oriented.

    • Possess in depth knowledge of IES computer systems, Microsoft Office, etc.

    • Must be a team player and abide by IES's strong core values and beliefs.

Keywords: Sonepar USA, Fresno , Solutions Specialist II - Switchgear Specialist, Other , Fresno, California

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