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Support Specialist

Company: American Heart Association
Location: Fresno
Posted on: July 30, 2022

Job Description:

Overview Are you ready to join an organization where you can be a relentless force for a world of longer, healthier lives? Envision all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every single day. Is it easy? No. Is it worthwhile? You bet!This is satisfying work that makes a real difference in people's lives. You can achieve professional growth with personal fulfillment. You will connect with people and make a lifesaving impact. You will partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. Responsibilities The Support Specialist provides hardware and software support for AHA National Center and Affiliate staff via phone, email and online. Documents processes and provides end user education and remote focus sessions. Maintains and align with American Heart Association business, hardware and software standards. Staff must learn new systems and support methods as introduced. Strong Customer service skills are required and staff are responsible to keep current with technology trends. Essential Job Duties: + Provide phone support to National Center and affiliate AHA staff for hardware, software and Enterprise application issues. Perform trouble shooting for desktops, laptops, printers and other supported products.+ Addresses operational functionality for computer use.+ Provide clear and detailed documentation using call center tracking system for reported problems/issues.+ Works with appropriate TCS and/or business groups to resolve issues reported to TCS support+ Provides call follow-up for all open calls Qualifications Minimum Required Experience: + Help Desk/Call Center experience+ Technical skills supporting such applications as MS Windows software, Internet Explorer, and other non-Microsoft applications on client computers+ VPN, networking experience+ Active Directory+ Laptop/Desktop/Printer/Telephone troubleshooting experience At American Heart Association - American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention. This position not a match with your skills? Click here to see other opportunities.Be sure to follow us on Twitter #TheAHALifeEOE/Protected Veterans/Persons with Disabilities Location _US-TX-Dallas_ Posted Date _1 month ago_ _(6/7/2022 11:59 AM)_ _Requisition ID_ _2018-3058_ _Job Category_ _Information Technology_ _Additional Locations_ _Diversity Distribution US - Top 47_ _Position Type_ _Full Time_ Location: CA-Fresno

Keywords: American Heart Association, Fresno , Support Specialist, Other , Fresno, California

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