Customer Support Representative, North America West
Company: Circle
Location: Fresno
Posted on: June 24, 2022
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Job Description:
Circle is a global financial technology firm that enables
businesses of all sizes to harness the power of digital currency
and public blockchains for payments, commerce and financial
applications worldwide. Circle platforms and products provide a
suite of internet-native financial services for payments, treasury
infrastructure and capital formation. Circle is also a principal
developer of USD Coin (USDC), which has become the fastest growing
dollar digital currency in the world. USDC has grown to over 53+
billion in circulation and supported over $1.9+ trillion in
transactions in the past year. Circle's payments and treasury
infrastructure services available through the Circle Account and
APIs helps bridge the legacy financial system and digital currency
and blockchain based finance. Circle's SeedInvest service brings
internet-native fundraising and capital formation to startups and
growth companies. Combined, Circle's suite of services helps
companies to participate in a more open, global and inclusive
financial system.
What you'll be part of:
With the mission "To raise global economic prosperity through the
frictionless exchange of financial value," Circle was founded on
the belief that the internet, blockchains and digital currency will
rewire the global economic system, creating a fundamentally more
open, inclusive, efficient and integrated world economy. We
envision a global economy where people and businesses everywhere
can more freely connect and transact with each other with new
technologies for digital money and internet-native finance. We
believe such a system can raise prosperity for people and companies
everywhere. Our mission is powered by the values we espouse and
which we expect all Circlers to respect. We are Multistakeholder,
serving the needs of our customers, our shareholders, our employees
and families, our local communities and our world. Furthermore, we
are also Mindful, Driven by Excellence, and High Integrity.
What you'll be responsible for:
You'll be a part of a truly amazing team of people working directly
with customers of all sizes around the world, helping them to
utilize the full potential of Circle while providing an outstanding
customer experience with every interaction. Daily activities will
include resolving general inquiries all the way through to
troubleshooting complex technical issues within defined service
levels and timescales. You'll work closely with peers and internal
stakeholders on projects and initiatives designed to scale our 24/7
operation.
What you'll work on:
* Engage with customers to resolve issues that come through as
support tickets to our team
* Craft well written, tailored communications to help customers
resolve their issues
* Partner with Customer Success, Sales, Product and Engineering to
diagnose and solve problems
* Serve as a trusted advisor with an open, caring and approachable
style of working
* Manage multiple competing priorities to achieve results for every
customer
* Proactively identify opportunities to develop solutions that help
the team achieve our goals
You will aspire to our four core values:
* Multistakeholder - you have dedication and commitment to our
customers, shareholders, employees and families and local
communities.
* Mindful - you seek to be respectful, an active listener and to
pay attention to detail.
* Driven by Excellence - you are driven by our mission and our
passion for customer success which means you relentlessly pursue
excellence, that you do not tolerate mediocrity and you work
intensely to achieve your goals.
* High Integrity - you seek open and honest communication, and you
hold yourself to very high moral and ethical standards. You reject
manipulation, dishonesty and intolerance.
What you'll bring to Circle:
* 2+ years of prior experience working in a fast paced global
support team
* Have a talent for writing and a skill for communicating complex
problems clearly
* You care deeply about the customer experience and strive to
refine your skills everyday
* You're a highly motivated and caring person who has a passion for
learning
* A core principle of yours is sharing knowledge and helping people
do their very best work
* You enjoy the challenge of solving open-ended problems in a
timely manner
* Have a working knowledge of systems such as Zendesk and
HubSpot
* Familiarity with financial services or payments businesses
preferred
* Experience providing Live Chat Support and/or Social Media
Support preferred
* Experience with data analytics tools for troubleshooting problems
preferred
* Multilingual skills preferred, especially Mandarin or
Cantonese
* Proficiency in Google Suite, Slack and Apple MacOS preferred.
We are an equal opportunity employer and value diversity at Circle.
We do not discriminate on the basis of race, religion, color,
national origin, gender, sexual orientation, age, marital status,
veteran status, or disability status.
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Keywords: Circle, Fresno , Customer Support Representative, North America West, Other , Fresno, California
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