Patient Enrollment Specialist I
Company: Anthem, Inc
Location: Fresno
Posted on: June 20, 2022
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Job Description:
Description
SHIFT: Day Job
SCHEDULE: Full-time
Be part of an extraordinary team!
We are looking for leaders at all levels of the organization who
are passionate about making an impact on our members and the
communities we serve. You will thrive in a complex and
collaborative environment where you take action and ownership to
solve problems and lead change. Do you want to be part of a larger
purpose and an evolving, high-performance culture that empowers you
to make an impact?
Patient Enrollment Specialist I
Locations: Open to ALL US States
$1,000/Sign-on Bonus
Build the possibilities. Make an extraordinary impact.
The Patient Enrollment Specialist is responsible for new patient
acquisition. The role is critical to drive the growth of the
organization and meet our enrollment commitments to our customers
and partners. The role focuses on reaching out to prospective
patients to explain Aspire's services, addressing a variety of
inquiries, gathering feedback, and scheduling the initial in-home
appointment.
The Patient Enrollment Specialist has an ability to react very
quickly and be nimble in providing responses and meeting the needs
of the patient and our internal team members in a timely, calm, and
professional manner.
How you will make an impact:
You are the first person our newly referred patients interact with
at Aspire. Your mission is to develop a deep level of trust for
patients in the most vulnerable chapter of life, understanding
their needs, engaging the patient on how Aspire can best support
them & their families, and orchestrating the initial engagement
with our clinical team.
+ Major activities include:
+ Making outbound calls for prospective patients and working to
ensure the efficient scheduling of initial in-home appointments
+ Ensuring that the patient receives a detailed explanation of
Aspire's services
+ Expedite emergency clinical calls as needed
+ Process new appointments or changes to existing appointment
+ Own, manage, convert, and enrolling an assigned referral base
+ Ramp new Advance Practice Provider's census and maintain APPs at
target census
+ Schedule appointments at the "best time" by considering the needs
of our patients within the context of the APP's overall schedule
and availability
+ Demonstrate compassion for individual needs, attention to detail,
and collaborating with other team members are critical success
factors of this role
+ Demonstrate a high level of professionalism and continuous
improvement while participating in the call quality monitoring
processes
+ Work collaboratively and efficiently with other corporate and
field based team members to ensure patients receive exceptional
service
+ Document accurate and concise patient/family feedback and special
needs during each call in our computer systems, enabling our
market-based clinicians to provide excellent care during each
appointment
+ Perform miscellaneous job-related duties as assigned
Qualifications
Minimum Requirements:
+ High school diploma or GED required.
+ At least 3-5 years of comparable work experience.
Preferred Qualifications:
+ Previous telephonic and / or face to face sales experience
strongly preferred.
+ Able to work the schedule for this position- Monday-Friday
8am-5pm CST.
Applicable to Colorado Applicants Only Hourly Pay Range*: $/16.20hr
- $27.00/hr Actual compensation may vary from posting based on
geographic location, work experience, education and/or skill level.
* The hourly or salary range is the range Anthem in good faith
believes is the range of possible compensation for this role at the
time of this posting. The Company may ultimately pay more or less
than the posted range. This range is only applicable for jobs to be
performed in Colorado. This range may be modified in the future. No
amount is considered to be wages or compensation until such amount
is earned, vested, and determinable under the terms and conditions
of the applicable policies and plans. The amount and availability
of any bonus, commission, benefits, or any other form of
compensation and benefits that are allocable to a particular
employee remains in the Company's sole discretion unless and until
paid and may be modified at the Company's sole discretion,
consistent with the law.
We offer a range of market-competitive total rewards that include
merit increases, paid holidays, Paid Time Off, and incentive bonus
programs (unless covered by a collective bargaining agreement),
medical, dental, vision, short and long term disability benefits,
401(k) +match, stock purchase plan, life insurance, wellness
programs and financial education resources, to name a few. The
health of our associates and communities is a top priority for
Anthem. We require all new candidates to become vaccinated against
COVID-19. If you are not vaccinated, your offer will be rescinded
unless you provide - and Anthem approves - a valid religious or
medical explanation as to why you are not able to get vaccinated
that Anthem is able to reasonably accommodate. Anthem will also
follow all relevant federal, state and local laws. Anthem, Inc. has
been named as a Fortune Great Place To Work in 2021, is ranked as
one of the 2021 World's Most Admired Companies among health
insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on
Diversity and Inclusion. To learn more about our company and apply,
please visit us at careers.antheminc.com. Anthem is an Equal
Employment Opportunity employer and all qualified applicants will
receive consideration for employment without regard to age,
citizenship status, color, creed, disability, ethnicity, genetic
information, gender (including gender identity and gender
expression), marital status, national origin, race, religion, sex,
sexual orientation, veteran status or any other status or condition
protected by applicable federal, state, or local laws. Applicants
who require accommodation to participate in the job application
process may contact ability@icareerhelp.com for assistance.
REQNUMBER: PS74322-California
Keywords: Anthem, Inc, Fresno , Patient Enrollment Specialist I, Other , Fresno, California
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