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Customer Success Team Member

Company: Solar Maintenance Pros Inc
Location: Fresno
Posted on: May 17, 2022

Job Description:

Job DescriptionJob Details:

  • Full-time position
  • Non-remote
  • No travel requiredThe Company:Solar Negotiators powered by Solar Maintenance Pros employs the largest local solar service and installation division in the Valley. We want to be the brand existing and future solar customers can trust to get the job done right. Our company leads the local industry in knowledge, innovation, and quality service. Solar Negotiators was The Business Journal's 2019 Fastest Growing Company. We employ the local area's largest solar fleet of installation and maintenance field personnel. Our company is always looking for the right person to join our team of solar pros.What's in it for you:We are a company that puts our clients AND our employees first. We have an exciting, fast-paced work environment. Although we expect a lot from our team of Solar Rockstar's, we recognize and reward hard work.
    • Competitive Salary
    • Opportunity for Growth
    • Friendly Work Environment
    • 10 Days of PTO
    • 7 Paid Holidays
    • Medical, Dental, and Vision Insurance
    • Retirement Benefits
    • Team Bonding
    • Annual Awards DinnersJob Description We are seeking a new solar Rockstar that excels in meeting customers' expectations, from answering questions on products and services to processing sales contracts. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction. As a customer success team member, you will act as a liaison, providing information and resolving any issues a customer may be experiencing with products and services. To be successful in your role on our customer success team, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Success Team Member should be able to achieve outstanding customer service and communicate effectively with Customers.Customer Support Responsibilities
      • Generating sales leads
      • Managing incoming calls
      • Making Outbound Calls
      • Building good relationships with customers
      • Resolving complaints and following up on resolutions
      • Identifying customers' needs
      • Meeting sales objectives
      • Following procedures and policiesCustomer Support Requirements
        • High school diploma or equivalent
        • Experience in customer service
        • Strong computer skills
        • Strong telephone etiquette
        • Excellent communication skills
        • Ability to manage multiple tasks at once
        • Ability to respond well to different personalities
        • Familiarity with CRM tools (recommended)
        • Familiarity with Microsoft Office (recommended)

Keywords: Solar Maintenance Pros Inc, Fresno , Customer Success Team Member, Other , Fresno, California

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