Customer Success Team Member
Company: Solar Maintenance Pros Inc
Location: Fresno
Posted on: May 17, 2022
Job Description:
Job DescriptionJob Details:
- Full-time position
- Non-remote
- No travel requiredThe Company:Solar Negotiators powered by
Solar Maintenance Pros employs the largest local solar service and
installation division in the Valley. We want to be the brand
existing and future solar customers can trust to get the job done
right. Our company leads the local industry in knowledge,
innovation, and quality service. Solar Negotiators was The Business
Journal's 2019 Fastest Growing Company. We employ the local area's
largest solar fleet of installation and maintenance field
personnel. Our company is always looking for the right person to
join our team of solar pros.What's in it for you:We are a company
that puts our clients AND our employees first. We have an exciting,
fast-paced work environment. Although we expect a lot from our team
of Solar Rockstar's, we recognize and reward hard work.
- Competitive Salary
- Opportunity for Growth
- Friendly Work Environment
- 10 Days of PTO
- 7 Paid Holidays
- Medical, Dental, and Vision Insurance
- Retirement Benefits
- Team Bonding
- Annual Awards DinnersJob Description We are seeking a new solar
Rockstar that excels in meeting customers' expectations, from
answering questions on products and services to processing sales
contracts. You should assist in investigating issues that arise and
resolving conflicts from customer complaints to ensure customer
satisfaction. As a customer success team member, you will act as a
liaison, providing information and resolving any issues a customer
may be experiencing with products and services. To be successful in
your role on our customer success team, you should stay informed
about product and service specifications and maintain good
relations with customers. Ultimately, a successful Customer Success
Team Member should be able to achieve outstanding customer service
and communicate effectively with Customers.Customer Support
Responsibilities
- Generating sales leads
- Managing incoming calls
- Making Outbound Calls
- Building good relationships with customers
- Resolving complaints and following up on resolutions
- Identifying customers' needs
- Meeting sales objectives
- Following procedures and policiesCustomer Support Requirements
- High school diploma or equivalent
- Experience in customer service
- Strong computer skills
- Strong telephone etiquette
- Excellent communication skills
- Ability to manage multiple tasks at once
- Ability to respond well to different personalities
- Familiarity with CRM tools (recommended)
- Familiarity with Microsoft Office (recommended)
Keywords: Solar Maintenance Pros Inc, Fresno , Customer Success Team Member, Other , Fresno, California
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