Central Operations Specialist
Company: Fresno First Bank
Location: Fresno
Posted on: May 15, 2022
Job Description:
At Fresno First Bank, we truly believe that our people are our
greatest asset - and we treat them as such. We offer exciting and
interesting opportunities for dedicated, hard-working
professionals. If you share our values and passion for providing
clients with opportunities to achieve their aspirations and
personal success- apply today! Our Values: Teamwork: We all pitch
in to provide the high caliber service our customers deserve. We
have to trust and rely on each other to execute our work with
purpose and efficiency - however difficult the task might be. We
are constantly thinking about the next step and the next
opportunity. Relationships: Building mutually beneficial
relationships is curtail to the long-term success of our
organization. By immersing ourselves in the business ventures we
empower, we come to understand our customers as people with real
human needs rather than just numbers. Authentic: We say what we
mean, and we mean what we say. Internally that means holding each
other accountable and owning up to mistakes. It also means being
straight forward with customers. Commitment: Our pride of ownership
is strong. Every day, we bring our best in order to support our
customers and represent the bank. Employment with Fresno First Bank
will allow you to earn competitively, grow professionally and enjoy
a collaborative and compassionate culture that rewards good ideas,
good work, and initiative. The Central Operations Specialist is
responsible for performing routine operational duties of the Bank.
This position services the day-to-day needs of customers and staff
through effective system management and exceptional customer
service. Essential Duties
- Complete routine Bank operational functions correctly and on
time. Routine duties include:
- Exception Item Processing (DDA, SAV, CD and FMS Includes NSF
processing and Non-Posted Items)
- Returned Items received from Federal Reserve Bank
- ACH Returns, Notification of Changes and Death Notification
Entries
- Incoming and outgoing Adjustments
- Smart Safe/Branch Cash Balancing-Daily
- SmartSafe/HardCar daily deposits
- Reconciliation of Wires and SmartSafe
- Card Disputes
- Levy's, Garnishments, Order to Withhold notices
- Subpoena or Summons requests
- Customer Research
- Large Item Processing
- Stop Payments, Holds and corresponding reporting
- Enter and Maintain Rate Changes
- Respond to customer and staff inquiries or refer inquiries to
the appropriate department or person; exhibits the necessary follow
through with customers and/or staff involved.
- Arrive consistently to work and on time; arrive at meetings and
appointments on time. Punctuality is especially important for the
operations department.
- Provide effective customer service and assist in resolving
problems within given authority.
- Record, file, scan documents, update information, and sort mail
or reports as required.
- Maintain knowledge of Federal Reserve Bank posting and entry
requirements.
- Gather data and process various reports (e.g., currency
transaction, returned items, overdrafts, callbacks, etc.)
- Type routine letters reports, forms, procedures, and
correspondence.
- Maintain files, copies and faxes documents, and orders and
distributes supplies.
- Treat people with respect; keep commitments; inspire the trust
of others; work ethically and with integrity; uphold organizational
value; and accept responsibility for own actions.
- Assure compliance with all Bank policies, procedures and
processes, and all applicable state and federal banking laws, rules
and regulations, and adhere to Bank Secrecy Act (BSA)
responsibilities that are specific to the position.
- Bachelor's degree preferred.
- 2 years of banking experience and/or education/training. Work
related experience should consist of a financial institution
clerical and/or branch support background. Retail banking or
commercial lending experience preferred. Educational experience,
through in-house training sessions, formal school or financial
industry related curriculum, should be business or financial
industry related.
- Basic experience, knowledge and training in bank operation
activities, terminology and products and services.
- Basic knowledge of related state and federal banking compliance
regulations, and other Bank operational policies.
- Basic skills in computer terminal and personal computer
operation; host computer system; word processing and spreadsheet
software.
- Ability to balance bank accounts and general ledger
accounts.
- Effective verbal, written and interpersonal communication
skills with the ability to apply common sense to carry out
instructions, interpret documents, understand procedures, write
reports and correspondence, and speak clearly to customers and
employees.
- Ability to deal with routine problems involving multiple facets
and variables in standardized situations.
- Exceptional organizational and time management skills; teamwork
and
- Ability to work with general supervision while performing
duties.
- Current driver's license and a vehicle with appropriate
insurance coverage if required to drive while performing assigned
duties and responsibilities. PI174974254
Keywords: Fresno First Bank, Fresno , Central Operations Specialist, Other , Fresno, California
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