Central Operations Specialist
Company: Fresno First Bank
Posted on: May 11, 2022
At Fresno First Bank, we truly believe that our people are our
greatest asset - and we treat them as such. We offer exciting and
interesting opportunities for dedicated, hard-working
professionals. If you share our values and passion for providing
clients with opportunities to achieve their aspirations and
personal success- apply today!
Teamwork: We all pitch in to provide the high caliber service our
customers deserve. We have to trust and rely on each other to
execute our work with purpose and efficiency - however difficult
the task might be. We are constantly thinking about the next step
and the next opportunity.
Relationships: Building mutually beneficial relationships is
curtail to the long-term success of our organization. By immersing
ourselves in the business ventures we empower, we come to
understand our customers as people with real human needs rather
than just numbers.
Authentic: We say what we mean, and we mean what we say. Internally
that means holding each other accountable and owning up to
mistakes. It also means being straight forward with customers.
Commitment: Our pride of ownership is strong. Every day, we bring
our best in order to support our customers and represent the
Employment with Fresno First Bank will allow you to earn
competitively, grow professionally and enjoy a collaborative and
compassionate culture that rewards good ideas, good work, and
The Central Operations Specialist is responsible for performing
routine operational duties of the Bank. This position services the
day-to-day needs of customers and staff through effective system
management and exceptional customer service.
Complete routine Bank operational functions correctly and on time.
Routine duties include:
Exception Item Processing (DDA, SAV, CD and FMS Includes NSF
processing and Non-Posted Items)
Returned Items received from Federal Reserve Bank
ACH Returns, Notification of Changes and Death Notification
Incoming and outgoing Adjustments
Smart Safe/Branch Cash Balancing-Daily
SmartSafe/HardCar daily deposits
Reconciliation of Wires and SmartSafe
Levy's, Garnishments, Order to Withhold notices
Subpoena or Summons requests
Large Item Processing
Stop Payments, Holds and corresponding reporting
Enter and Maintain Rate Changes
Respond to customer and staff inquiries or refer inquiries to the
appropriate department or person; exhibits the necessary follow
through with customers and/or staff involved.
Arrive consistently to work and on time; arrive at meetings and
appointments on time. Punctuality is especially important for the
Provide effective customer service and assist in resolving problems
within given authority.
Record, file, scan documents, update information, and sort mail or
reports as required.
Maintain knowledge of Federal Reserve Bank posting and entry
Gather data and process various reports (e.g., currency
transaction, returned items, overdrafts, callbacks, etc.)
Type routine letters reports, forms, procedures, and
Maintain files, copies and faxes documents, and orders and
Treat people with respect; keep commitments; inspire the trust of
others; work ethically and with integrity; uphold organizational
value; and accept responsibility for own actions.
Assure compliance with all Bank policies, procedures and processes,
and all applicable state and federal banking laws, rules and
regulations, and adhere to Bank Secrecy Act (BSA) responsibilities
that are specific to the position.
Bachelor's degree preferred.
2 years of banking experience and/or education/training. Work
related experience should consist of a financial institution
clerical and/or branch support background. Retail banking or
commercial lending experience preferred. Educational experience,
through in-house training sessions, formal school or financial
industry related curriculum, should be business or financial
Basic experience, knowledge and training in bank operation
activities, terminology and products and services.
Basic knowledge of related state and federal banking compliance
regulations, and other Bank operational policies.
Basic skills in computer terminal and personal computer operation;
host computer system; word processing and spreadsheet software.
Ability to balance bank accounts and general ledger accounts.
Effective verbal, written and interpersonal communication skills
with the ability to apply common sense to carry out instructions,
interpret documents, understand procedures, write reports and
correspondence, and speak clearly to customers and employees.
Ability to deal with routine problems involving multiple facets and
variables in standardized situations.
Exceptional organizational and time management skills; teamwork
Ability to work with general supervision while performing
Current driver's license and a vehicle with appropriate insurance
coverage if required to drive while performing assigned duties and
Keywords: Fresno First Bank, Fresno , Central Operations Specialist, Other , Fresno, California
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