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Junior Patient Community Outreach Liaison

Company: Children's Choice and Premier Orthodontics
Location: Fresno
Posted on: January 15, 2022

Job Description:

Are you ready for your next career adventure as a Jr. Patient Community Outreach Liaison? We are seeking a dynamic individual who loves to make an impact to join Children's Choice Dental Care/Premier Orthodontics, a member of CHOICE Healthcare Services, where our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.Since 2020, we have doubled our pediatric dentistry footprint in California and recently expanded into several other states. Our future plans include continued growth, and it is an exciting time to join our team!What we provide to you as a CHOICE teammate:

  • Care for your wellbeing and work-life balance
  • Career development
  • Professional and personal growth
  • Experienced leadership support
  • Fun and supportive team dynamic with events and celebrations
  • Excellent compensation and comprehensive benefit package. Requirements:Summary: The primary role of the Jr. Patient Community Outreach Liaison is to support the Operations team in promoting Children's Choice Dental Care, a member of CHOICE Healthcare Services, regionally to directly generate new leads and drive new patient growth. This position reports to Outreach Manager. The Jr. Patient Community Outreach Liaison will support regional marketing activities and community outreach efforts for Children's Choice offices on relevant dental topics and scheduling new patients. Primary responsibilities include but are not limited to grassroots community outreach, and brand representation at public events.Essential Duties and Responsibilities: include the following. Other duties may be assigned.REGIONAL OUTREACH INITIATIVES
    • Promote our dental practices by directly engaging with potential patients and their families in the communities in which we serve to increase community awareness of our services and generate new patient leads.
    • Under the direction of the Outreach Manager, identify regional opportunities to represent the company as CHOICE Ambassador at public events and via grassroots outreach efforts to drive and meet new patient growth goals.
    • Support community outreach efforts to targeted demographics and patients' segments by planning, scheduling and delivering community engagement opportunities.
    • As a Marketing Outreach Specialist, exemplify and embody CHOICE Ambassador standards to serve as a role model for all other company ambassadors
    • Develop knowledge and understanding of underserved community health and dental health issues in target populations in assigned geographic area(s).
    • Travel to target patient populations areas to represent regionally at relevant community events and directly schedule new patients on-site.
    • Seek and engage families and individuals within the community to educate and inform them on the importance of pediatric and/or orthodontic dental care at Children's Choice and Premier Orthodontics.
    • Support regional growth goals for new patient appointments by:
      • Scheduling targeted number of community outreach events to generate outreach opportunities for new patient leads.
      • Directly engaging potential new patients and scheduling appointments or gathering information for leads follow-up per office/region outreach and new patient goals.
      • Ensuring that monthly appointment goals are met as set by Outreach Manager and Outreach Specialist Lead to support operational growth targets.
      • Engaging regional community partners to schedule and present oral health content and promotional messages to area schools, and the general public to educate and engage children and families.
        • Respond to requests for information about our company, services, and basic dental information to engage, educate and empower patients to schedule appointments at our clinics.
        • Track leads generated via outreach efforts and analyze efficacy and return on efforts.
        • Complete ad hoc projects per needs of management and team.MARKETING OPERATIONS SUPPORT
          • Support audit of assigned offices to ensure compliance with brand guidelines.
          • Understand and comply with ethical, legal and regulatory requirements applicable to industry.
          • Actively review metrics and update data in advance of monthly marketing reports.
          • Coordinate regional marketing collateral needs and maintain organized marketing inventory.
          • Maintain and update assigned areas of responsibilities per Marketing Task List.
          • Review data for referral reports.
          • Collaborate with clinic teams for existing patient retention efforts.
          • Collaborate with cross-functional teams for existing patient retention efforts including outbound communications to existing patients for treatment and retention goals.
          • Collaborate with other departments, including PCD, HR, finance, facilities, IT and operations.COMPANY POLICY ENFORCEMENT
            • Represent company at specified campaigns/initiatives as assigned by management.
            • Ensure high customer satisfaction by providing quality service to customers while upholding and demonstrating company values.Supervisory Responsibilities: This position has no supervisory responsibilities.
              Expectations of Performance: The employee in this role shall be considered to be performing in an acceptable manner when carrying out the CHOICE Values:
              • Compassion
              • Hard work
              • Openness
              • Integrity
              • Continuous Improvement
              • EngagementEducation and/or Experience:
                • High school diploma or equivalent
                • 1 to 3 months of outreach related experience and/or training
                • Demonstrated experience and success in outreach to communities, especially underserved ones.
                • Community mobilization and/or volunteer recruitment and management experience is preferred
                • Strong public speaking experience.
                • Bilingual in Spanish is preferredTravel: This position requires travel to target patient populations areas in the Fresno area to represent regionally at relevant community events. Reliable transportation is a requirement.Certificates, Licenses, Registrations: A current CA driver's license and proof of auto insurance are required.Computer Skills: To perform this job successfully, an individual should have knowledge of basic office equipment such as: computer, internet, email, copy and fax machines, and telephone.
                  Physical and Emotional Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.Work Environment: The noise level in the work environment is usually moderate.#INDCCPO3

Keywords: Children's Choice and Premier Orthodontics, Fresno , Junior Patient Community Outreach Liaison, Other , Fresno, California

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