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Remote Patient Connection Center Associate III in Atlanta

Company: VirtualVocations
Location: Fresno
Posted on: January 15, 2022

Job Description:

A hospital and healthcare system is filling a position for a Remote Patient Connection Center Associate III in Atlanta.

Individual must be able to fulfill the following responsibilities:
Serve as front-line support for the Patient Connection Center within healthcare organization
Pre-register and schedule moderately complex procedures and coordinating multiple resources for patient services
Identify patient medical record utilizing company's process/policy
Qualifications for this position include:

High school diploma or GED
Two (2) years of related customer facing experience
Ability to support an exceptional experience through all customer interactions by connecting caller needs with organizational resources, utilizing information from various applications
Ability to respond to correspondence regarding scheduling changes/cancellations both written and oral in a timely, accurate manner
Ability to assess and prioritize requests to include communicating accurate, pertinent information to external and internal customers
Ability to maintain overall knowledge of the patient scheduling system in order to answer patient inquiries about insurance billing/payment and self-pay liability

Keywords: VirtualVocations, Fresno , Remote Patient Connection Center Associate III in Atlanta, Other , Fresno, California

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