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Senior Customer Service Associate

Company: Codex DNA
Location: Fresno
Posted on: January 11, 2022

Job Description:

Summary of Role:We are seeking a Senior Customer Service Associate to independently support all aspects of global order management and drive for continuous improvement of the Quote to Cash Process. This role will report to the Head of Global Customer Service. A successful candidate will have an enthusiastic entrepreneurial work ethic. This person will work closely with Sales, Manufacturing, Shipping, Accounts Receivable and IT.Essential Duties and Responsibilities:Focused on delivering a best-in-class customer experiencePrepare quotes for customers and field sales teamsProcess global incoming orders in MS DynamicsTroubleshoot, document, and resolve customer issues in partnership with internal teamsData steward for MS Dynamics ERP and CRM Customer dataCreate and implement work instructions in compliance with ISO standardsSubject matter expert for e-commerce and digital tool developmentMonitor and report KPIs to Customer Service management teamAll other duties as assigned or necessary Required Qualifications: 3-5 years of Customer Service experience (Biotech preferred)Experience working in ERP and CRM systems (MS Dynamics preferred)Excellent written and verbal communication skillsSelf-starter, able to multi-task, prioritize, and manage time effectivelyEnthusiastic, motivated and solutions orientedIndependent problem-solverWorks effectively with cross-functional teamsComfortable working in fast-paced environment Education Requirements: Bachelor s Degree in Life Sciences or related subject

Keywords: Codex DNA, Fresno , Senior Customer Service Associate, Other , Fresno, California

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