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Project Coordinator I

Company: ICONMA
Location: Fresno
Posted on: January 10, 2022

Job Description:

The Global Services Coordinator supports the sales and delivery activities of the rapidly growing Global Services business at Tableau.
- The Global Services Coordinator is the first point of contact for both internal business partners and external services customers.
- These individuals ensure that all Tableau educational services administrative tasks are complete and accurate throughout the engagements.
- They are integral to helping Global Services provide a world-class service experience for our customers.

Job Requirements:
Primary Responsibilities (Essential Functions):
- Acts as the first point---of contact for the Global Services team- initiating---and responding to communications from customers, partners, and Tableau internal teams.
- Ensures successful close---out---of training and certification orders and works with---operations and sales to---ensure all opportunities are closed in a timely manner
- Independently manages internal and external customer issues to resolution or escalate to the appropriate parties when necessary
- Processes customer training---and consulting engagements in collaboration with our---Customer Services, Finance, Sales---and Operations teams
- Works with---our training facility providers, operations---and the delivery teams to schedule, maintain, and process---classroom registration training courses
- Communicates with services partners---to ensure that they have---what they need to be successful, including but not limited to facility locations, virtual delivery details, materials, and customer information
- Assists sales by providing informational content regarding educational offerings to customers and recommending offerings to meet customer---needs
- Creates---and manages clean Salesforce.com records, including but not limited to services queue tickets, sales opportunities, recording communications, and records---of pending and resolved issues
- Reviews contracts and invoicing for services engagements to ensure accuracy and proper delivery
- Manages various month-end tie-out processes including but not limited to processing all open education product orders and related issue resolution

Additional Responsibilities:
- Brings ideas/process improvement for the role and beyond
- Cultivates professional networks within Tableau
- Seeks out and develops new skills within role
- Assist other Global Services team members in the execution of tasks as needed

Recruitment:
- Tableau hires company builders; employees are expected to be on the constant lookout for the best talent to bring on board, helping Tableau continue to build one of the best companies in the world.
- Other duties as assigned

Knowledge And Skill Requirements:
- Service-Minded: Dedication to customer service---and success
- Maintains composure in high-stress situations
- Detail-oriented
- Displays energy, enthusiasm, and creativity
- Excellent written and oral communication skills
- Proficient knowledge of MS Office
- Operationally focused
- Experience with Salesforce.com and/or FinancialForce Professional Services Automation (PSA) tools is beneficial
- Purchasing, accounts payable, accounts receivable, operations, and project management experience is beneficial
- Ability to be self-directed - take high-level direction and propose next steps
- Possess strong organizational skills with the ability to multi-task and prioritize well in a fast-paced and dynamic environment
- Global business experience - ability to work with customers, resources, and partners across the globe
- Results-oriented

Education/Experience:
- 1 or more years of relevant experience
- Service experience in a business environment
- Experience with Professional Services, Training & Customer/Partner relationships preferred
- Experience in the software industry and/or working in a sales environment is preferred, including an understanding of numbers and data concepts

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability

Keywords: ICONMA, Fresno , Project Coordinator I, Other , Fresno, California

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