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Eligibility Specialist

Company: RH Community Builders
Location: Fresno
Posted on: November 18, 2021

Job Description:

Under general supervision, determines initial and continuing eligibility for Emergency Rental Assistance; and performs related work as required.Eligibility Worker is the experienced level classification in this series and is responsible for determining applicant/recipient eligibility and benefit levels for direct and indirect financial assistance under one or more social services programs. Incumbents are trained and experienced to perform assignments with minimal supervision and review.The information listed below is meant to serve as samples of job duties and responsibilities for positions in this classification. This list is neither inclusive nor exclusive, but indicative of several types of duties performed. Consequently, this information does not reflect Essential Functions for any given position in this classification.

  • Interviews applicants seeking Emergency Rental Assistance; processes applications in accordance with established procedures to determine initial and continuing eligibility while authorizing emergency assistance as necessary.
  • Verifies applicant/recipient financial resources including real and personal property.
  • Calculates, monitors, and modifies benefit levels as necessary and coordinates information with companion cases.
  • Determines special needs and refers applicants/recipients to other agencies for additional services.
  • Responds to questions in person or by telephone regarding public assistance.
  • Interprets and applies social services program regulations and explains them to clients.
  • Refers cases for fraud investigation as necessary.
  • Assists in compilation of documentation and information for appeals and fair hearings.
  • Prepares letters, forms, and case narratives; and completes surveys for local and state agencies as required.
  • May translate to serve public needs. Translating may be in oral or written form.Knowledge of:
    • Case management methods;
    • Laws, rules, and regulations applicable to social services programs;
    • Interviewing and information gathering methods and techniques;
    • Organizational and time management methods;
    • Basic mathematics including addition, subtraction, multiplication, division, and percentages;
    • Computer applications and software;
    • Principles and practices of effective customer service.Skills/Abilities to:
      • Apply laws, rules, and regulations governing eligibility for public assistance;
      • Apply departmental policies, procedures, and guidelines applicable to social services programs;
      • Effectively utilize public and private social services resources, providers, and agencies;
      • Independently assess and evaluate case information to determine appropriate course of action;
      • Adapt to change and learn new processes;
      • Communicate effectively both orally and in writing with people of various socio-economic, ethnic, and cultural backgrounds;
      • Understand and carry out oral and written instructions;
      • Write clear, concise and grammatically correct case narratives;
      • Multi-task, prioritize, and organize work to meet deadlines;
      • Operate modern office equipment including multi-line telephones and computers;
      • Establish and maintain effective working relationships at all organizational levels, as well as with other agencies and the public;
      • Demonstrate and maintain a high degree of initiative, maturity, integrity and good judgment.Job Type: Full-timePay: $20.00 - $24.00 per hourBenefits:
        • 401(k)
        • Dental insurance
        • Health insurance
        • Paid time off
        • Vision insuranceSchedule:
          • 8 hour shiftEducation:
            • High school or equivalent (Preferred)Experience:
              • Call center: 1 year (Preferred)
              • Customer service: 1 year (Preferred)Work Location:
                • One locationWork Remotely:
                  • NoWork Location: One location

Keywords: RH Community Builders, Fresno , Eligibility Specialist, Other , Fresno, California

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