Under general supervision, assists students, parents and the
public in applying for financial aid services and programs; screens
student financial aid applications and provides specialized
financial aid, grant and scholarship information, assistance and
advice to students in the financial aid computer lab; receives and
reviews financial aid applications and forms; participates in
developing and coordinating department outreach; and performs
related duties as assigned.
Essential Duties & Responsibilities
The duties listed below are intended only as illustrations of
the various types of work that may be performed. The omission of
specific statements of duties does not exclude them from the
position if the work is similar, related or a logical assignment to
Oversees and assists with the day-to-day operation of a
financial aid computer lab or front desk; answers questions and
concerns from students, parents and the public regarding financial
aid, grants and scholarship programs and services; screens student
needs for counseling and schedules student counseling appointments
or refers to other campus or community resources.
Assists students with understanding and completing financial aid
applications and forms; verifies student status; explains deadlines
and disbursement dates; refers students to other agencies as
necessary to obtain required documentation.
Develops, coordinates and participates in financial aid in reach
and outreach activities, presentations and workshops; maintains or
prepares informational materials including brochures, flyers,
pamphlets and website content.
Runs queries and reports to track, determine and notify students
of financial aid eligibility; assists higher-level Financial Aid
staff with data entry of student records and access to reports and
- Demonstrates sensitivity to and understanding of historically
minoritized groups and participates in professional development
activities to increase cultural competency to enhance equity-minded
practices within the District.
Employment Standards / Minimum Qualifications
KNOWLEDGE, SKILLS AND ABILITIES
Financial aid department services, goals, objectives, policies,
procedures and practices.
Customer service practices and telephone etiquette.
District student recordkeeping practices and procedures for
processing student information and interpreting input and output
The Family Educational Rights and Privacy Act, Title IV and
other state and federal laws and regulations and District rules,
policies and procedures governing financial aid and applicable
District financial aid software applications.
Principles and practices of sound business communication
including English usage, spelling and punctuation.
- Standard business software including word processing,
spreadsheet and database programs such as Access.
Skills and Abilities to:
Communicate complex guidelines, policies and procedures
accurately and effectively; understand requests for information or
assistance; maintain a courteous and tactful manner when under
pressure or in an antagonistic situation.
Implement financial aid outreach activities.
Analyze problems, evaluate alternatives and recommend or adopt
effective courses of action in accordance with established policies
Set priorities and exercise sound judgment within areas of
Track and report statistical information utilizing complex
spreadsheets and databases.
Understand, interpret, explain and apply applicable laws, codes,
regulations, policies and procedures.
Maintain confidentiality of District and student files and
Effectively engage and support historically minoritized groups
by addressing issues of equity and improving culturally responsive
Communicate effectively, both orally and in writing.
Understand and follow written and oral instructions.
Operate a computer and use standard business software.
Represent the District effectively one on one and in a variety
of group settings.
Exercise tact and diplomacy in dealing with sensitive, complex
and confidential student issues and situations.
- Establish and maintain effective working relationships with all
those encountered in the course of work.
EDUCATION AND EXPERIENCE
An associate degree in accounting, finance, business, education
or a related field and one year of closely related work experience
in student support services, preferably in financial aid; or an
equivalent combination of training and experience.
LICENSES, CERTIFICATES AND OTHER REQUIREMENTS
A valid California driver's license and the ability to maintain
insurability under the District's vehicle insurance program.
PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described here are
representative of those that must be met by employees to
successfully perform the essential functions of this class.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this class, employees are
regularly required to sit; talk or hear, in person and by
telephone; use hands repetitively to finger, handle, feel or
operate standard office equipment; and reach with hands and arms.
Employees are frequently required to walk and to stand for long
periods; and lift up to 25 pounds.
Specific vision abilities required by this job include close
vision and the ability to adjust focus.
While performing the duties of this class, employees are
regularly required to use written and oral communication skills;
read and interpret data, information and documents; analyze and
solve problems; observe and interpret situations; learn and apply
new information or skills; perform highly detailed work; work on
multiple, concurrent tasks; work with frequent interruptions; work
under intensive deadlines; and interact with District managers,
staff, the public and others encountered in the course of work.
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential duties of this class. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Employees work under typical office conditions subject to
frequent public contact and interruption; and intermittent exposure
to individuals acting in a disagreeable fashion.
The employee may be required to travel to locations other than
assigned work site and to adjust to work schedule changes and
requirements to work overtime.
APPLICATION REVIEW AND ASSESSMENTS
To move forward in the selection process, you must complete an
online application through our web site
athttp://www.schooljobs.com/careers/scccd.Please attach to your
application a copy of your degree or unofficial transcripts
(including when degree was awarded) or your application may be
considered incomplete. Resumes may also be uploaded but cannot be
used in lieu of a completed application.
ONCE YOU HAVE SUBMITTED YOUR APPLICATION YOU WILL NOT BE ABLE TO
MAKE REVISIONS TO YOUR APPLICATION MATERIALS.
When completing the application, please make sure you include
ALL current and previous employment in the Work Experience section
of the application and complete ALL fields, including the name and
contact information for your supervisors. Experience that is
included in the resume but not in the Work Experience section of
the application may not be considered for the purpose of
determining whether you meet the minimum qualifications.
All required documents must be submitted by the applicant.
Personnel Commission staff will not upload your documents for you.
The State Center Community College District does not accept letters
of recommendation for classified positions. Please do not attempt
to attach letters of recommendation to your application.
APPLICATION REVIEW AND ASSESSMENTS
The application review process includes an evaluation of
training and experience based on given application information and
answers to supplemental questionnaire. Only the most qualified
applicants, who pass the minimum qualifications review, will be
invited to the assessment process.
The assessment process will also include a competency assessment
(35% weight) and an oral interview assessment (65% weight). Of
those achieving a passing score on the competency assessment, only
the 15 highest scoring candidates, plus ties, will be invited to
the oral interview assessment. Passing score is 75% out of 100% on
each assessment section.
INITIAL ASSESSMENT TENTATIVELY SCHEDULED FOR JUNE 25, 2021
The assessment process / assessment date is subject to change as
needs dictate. All communication regarding this process will be
delivered via email to the address listed on your application.
Candidates who attain a passing score on each part of the
assessment will be placed in rank order on a Fresno City College
Open-Competitive List. Using the same process, a separate
Promotional List will be established and both Lists will be used
concurrently. The eligibility list will be used to fill current
vacancies in this classification at Fresno City College ONLY for at
least six months.
PASSING THE ASSESSMENTS AND BEING PLACED ON THE ELIGIBILITY LIST
DO NOT GUARANTEE AN OFFER OF EMPLOYMENT
Individuals with disabilities requiring reasonable accommodation
in the selection process must inform the State Center Community
College District Personnel Commission Department in writing no
later than the filing date stated on the announcement. Those
applicants needing such accommodations should document this request
including an explanation as to the type and extent of accommodation
needed to participate in the selection process.
State Center Community College District is an Equal Opportunity
Employer. It is the policy of State Center Community College
District to provide all persons with equal employment and
educational opportunities without regard to race, ethnicity,
national origin, gender, age, disability, medical condition,
marital status, religion or similar factors as defined by law. We
are a Title V employer.