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Financial Aid Assistant

Company: State Center Community College District
Location: Fresno
Posted on: June 7, 2021

Job Description:

General Purpose

Under general supervision, assists students, parents and the public in applying for financial aid services and programs; screens student financial aid applications and provides specialized financial aid, grant and scholarship information, assistance and advice to students in the financial aid computer lab; receives and reviews financial aid applications and forms; participates in developing and coordinating department outreach; and performs related duties as assigned.

Essential Duties & Responsibilities

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

  • Oversees and assists with the day-to-day operation of a financial aid computer lab or front desk; answers questions and concerns from students, parents and the public regarding financial aid, grants and scholarship programs and services; screens student needs for counseling and schedules student counseling appointments or refers to other campus or community resources.

  • Assists students with understanding and completing financial aid applications and forms; verifies student status; explains deadlines and disbursement dates; refers students to other agencies as necessary to obtain required documentation.

  • Develops, coordinates and participates in financial aid in reach and outreach activities, presentations and workshops; maintains or prepares informational materials including brochures, flyers, pamphlets and website content.

  • Runs queries and reports to track, determine and notify students of financial aid eligibility; assists higher-level Financial Aid staff with data entry of student records and access to reports and data.

  • Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District.


  • Provides backup for other department administrative support staff.

  • Interacts with other departments and with state and federal programs on behalf of a student.

  • Performs related duties as assigned.

Employment Standards / Minimum Qualifications


Knowledge of:

  • Financial aid department services, goals, objectives, policies, procedures and practices.

  • Customer service practices and telephone etiquette.

  • District student recordkeeping practices and procedures for processing student information and interpreting input and output data.

  • The Family Educational Rights and Privacy Act, Title IV and other state and federal laws and regulations and District rules, policies and procedures governing financial aid and applicable eligibility criteria.

  • District financial aid software applications.

  • Principles and practices of sound business communication including English usage, spelling and punctuation.

  • Standard business software including word processing, spreadsheet and database programs such as Access.

Skills and Abilities to:

  • Communicate complex guidelines, policies and procedures accurately and effectively; understand requests for information or assistance; maintain a courteous and tactful manner when under pressure or in an antagonistic situation.

  • Implement financial aid outreach activities.

  • Analyze problems, evaluate alternatives and recommend or adopt effective courses of action in accordance with established policies and procedures.

  • Set priorities and exercise sound judgment within areas of responsibility.

  • Track and report statistical information utilizing complex spreadsheets and databases.

  • Understand, interpret, explain and apply applicable laws, codes, regulations, policies and procedures.

  • Maintain confidentiality of District and student files and records.

  • Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.

  • Communicate effectively, both orally and in writing.

  • Understand and follow written and oral instructions.

  • Operate a computer and use standard business software.

  • Represent the District effectively one on one and in a variety of group settings.

  • Exercise tact and diplomacy in dealing with sensitive, complex and confidential student issues and situations.

  • Establish and maintain effective working relationships with all those encountered in the course of work.


An associate degree in accounting, finance, business, education or a related field and one year of closely related work experience in student support services, preferably in financial aid; or an equivalent combination of training and experience.


A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program.


The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk and to stand for long periods; and lift up to 25 pounds.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, staff, the public and others encountered in the course of work.


The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees work under typical office conditions subject to frequent public contact and interruption; and intermittent exposure to individuals acting in a disagreeable fashion.

The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime.

Assessment Process


To move forward in the selection process, you must complete an online application through our web site at attach to your application a copy of your degree or unofficial transcripts (including when degree was awarded) or your application may be considered incomplete. Resumes may also be uploaded but cannot be used in lieu of a completed application.


When completing the application, please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields, including the name and contact information for your supervisors. Experience that is included in the resume but not in the Work Experience section of the application may not be considered for the purpose of determining whether you meet the minimum qualifications.

All required documents must be submitted by the applicant. Personnel Commission staff will not upload your documents for you. The State Center Community College District does not accept letters of recommendation for classified positions. Please do not attempt to attach letters of recommendation to your application.


The application review process includes an evaluation of training and experience based on given application information and answers to supplemental questionnaire. Only the most qualified applicants, who pass the minimum qualifications review, will be invited to the assessment process.

The assessment process will also include a competency assessment (35% weight) and an oral interview assessment (65% weight). Of those achieving a passing score on the competency assessment, only the 15 highest scoring candidates, plus ties, will be invited to the oral interview assessment. Passing score is 75% out of 100% on each assessment section.


The assessment process / assessment date is subject to change as needs dictate. All communication regarding this process will be delivered via email to the address listed on your application.


Candidates who attain a passing score on each part of the assessment will be placed in rank order on a Fresno City College Open-Competitive List. Using the same process, a separate Promotional List will be established and both Lists will be used concurrently. The eligibility list will be used to fill current vacancies in this classification at Fresno City College ONLY for at least six months.



Individuals with disabilities requiring reasonable accommodation in the selection process must inform the State Center Community College District Personnel Commission Department in writing no later than the filing date stated on the announcement. Those applicants needing such accommodations should document this request including an explanation as to the type and extent of accommodation needed to participate in the selection process.

State Center Community College District is an Equal Opportunity Employer. It is the policy of State Center Community College District to provide all persons with equal employment and educational opportunities without regard to race, ethnicity, national origin, gender, age, disability, medical condition, marital status, religion or similar factors as defined by law. We are a Title V employer.

Keywords: State Center Community College District, Fresno , Financial Aid Assistant, Other , Fresno, California

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