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Customer Service & Sales Representative (BW Flexible Systems)

Company: Barry-Wehmiller
Location: Fresno
Posted on: June 6, 2021

Job Description:

About Us:

BW Flexible Systems is a global manufacturer of packaging systems that fill and bag thousands of food and non-food products. Our packaging systems are designed and manufactured to maximize the efficiency and lifetime value of our customers' packaging lines. Our range of machinery includes form-fill-seal, feeding, bag filling and sealing, pouch-making equipment, flow-wrap, reclosable packaging solutions, palletizing, stretch-wrapping and more.

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Job Description:

JOB SUMMARY

The Customer Service & Sales Representative performs diversified sales and customer service duties in the Parts Value Stream. This role requires the ability to use technical and customer service skills to build and maintain relationships with customers in order to sell products and services and ensure customer satisfaction by providing world class customer service. The Customer Service & Sales Representative encourages others to discover, develop and apply their talents enabling them to reach their full potential and actively engages in our Lean journey by building and acting on continuous improvement and development opportunities.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

  • Provide a timely response to incoming inquiries; provide light technical support by answering questions about machine features or functions

  • Collaborate with other functions to resolve technical and/or logistical problems and make recommendations for solutions

  • Sell company product via advice to existing customers on substitutions and identical replacements parts

  • Maximize sales opportunities for replacement parts, through proactive communication, to meet or exceed sales goals

  • Monitor Customer Service Website for orders, customer access, or catalog updates

  • Prepare an Infor quote, provide correspondence, update on the status of the orders, and close out the quote upon completion and receipt of a purchase order

  • Contact customers to ascertain data omitted on orders and resolves customer questions related to orders

  • Process customer credits and engage in returns process and determine root cause or defer to appropriate team, as necessary

  • Support and actively utilize Customer Resource Management system to maintain accurate records of all contacts, equipment, and locations

  • Other duties as assigned

MINIMUM QUALIFICATIONS

Education and Experience

  • High School Diploma or GED

  • Minimum 2 years of experience with sales support or customer service

  • Computer skills - proficiency with Microsoft Office Word, Outlook, Excel and PowerPoint

Knowledge, Skills, Abilities

  • Demonstrate a high level of customer service: Strive to meet and exceed the expectations of internal and external customers

  • Excellent verbal and written communication skills with ability to effectively communicate with team members at all levels

  • High level of attention to detail with excellent organizational skills and ability to multitask and prioritize

  • Works collaboratively while realizing both individual and team goals through relationship building

  • Responsive and able to work in a dynamic competitive environment and set priorities with minimal supervision

  • Make well-informed, effective and timely decisions, even when data is limited, or solutions produce unpleasant consequences

  • Ability to learn new computer applications without difficulty

Other

  • NOTE: Candidates based at our South Carolina or Minnesota locations must be open and willing to work flexible hours to support customers in the western US on Pacific Standard Time (PST).

  • Must be willing and able to work overtime as the workload requires.

  • Travel not common but occasionally necessary (5%)

PREFERRED QUALIFICATIONS

  • Bilingual - Spanish preferred.

  • Knowledge of industrial machinery and manufacturing

  • Knowledge of company products, parts, service, and pricing practices

At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.

Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

Company:

BWFS US - Duncan

Keywords: Barry-Wehmiller, Fresno , Customer Service & Sales Representative (BW Flexible Systems), Other , Fresno, California

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