FresnoRecruiter Since 2001
the smart solution for Fresno jobs

Customer Service Representative

Company: CVS Health
Location: Fresno
Posted on: June 4, 2021

Job Description:

Job Description

We are currently recruiting top talent for our Fresno, CA Medicare Retiree Solution Customer Service Center. Our goal is to provide compassionate, innovative and proactive customer service to our Medicare members. We will use our skills and expertise to motivate positive change and collaboration, whenever possible. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people. This position requires a high degree of adaptability, empathy and patience.

  • Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts
  • Utilizes compliant documentation standards
  • Provides empathetic and member centric service
  • Exceeding our member's expectations is our standard
  • Ensure that every member is shown respect, kindness and all questions are thoroughly answered/resolved

Required Qualifications

  • Demonstrated ability to be empathetic and compassionate
  • Ability to apply patience
  • Adaptability
  • Basic computer, typing and telephony skills

Preferred Qualifications

Customer Service experiences preferred

Education

High School diploma, G.E.D. or equivalent experience

Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Keywords: CVS Health, Fresno , Customer Service Representative, Other , Fresno, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Fresno RSS job feeds