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Supervisor, Title & Registration

Company: Cox Auto Inc
Location: fresno
Posted on: May 3, 2021

Job Description:

Supervisor Production Operations of the CA dealership title clerk services program ensures the team of title clerks are utilized and allocated appropriately to maximize results and productivity at the assigned dealerships. Supervisor Production Operations maintains daily metrics of team's completed transactions and assigned title clerk services. This role travels to assigned dealerships to ensure the team of Record & Title Specialists have the support and tools to succeed in their roles, ensuring daily procedures are being adhere to, transactions are being processed in a timely manner, and the team is delivering the highest level of customer service to the assigned dealers. Supervisor Production Operations completes performance reviews of direct reports. Supervisor Production Operations is responsible for supervising all title clerk tasks perform by the Record and Title Specialists team both remotely and onsite at assigned dealerships

Essential Functions:

* Responsible for supervising remotely ALL daily title clerk services tasks preformed by the Record and Title Specialist I, II and Senior * Creates the title clerk schedule, ensures coverage at all assigned dealerships and manages PTO requests and attendance * Ensures team is adhering to daily procedures through training and accountability * Process transactions and complete title clerk services tasks when required as a backup * Completes onsite dealership visits, conducting random audit of team member's transactionspaperwork, transactions are being processed in a timely manner, filing is completed appropriately, area is organized, etc. * Maintain a strong relationship with the business office of the dealership * Communicate any escalated issues and/or requests of the dealership to Manager, Production Operations * Responsible for tracking daily transaction counts, completing daily and monthly reports, and allocating resources to achieve maximum efficiencies and meet client expectations * Ensures the team has the tools and guidance they need to succeed in their roles * Collaborates with Manager, Production Operations to mitigate risks associated with transaction handling * Oversees all Temporary Staff * Responsible for TM performance reviews and mentoring TMs for career growth * Maintain a collaborative, engaged, and safe work environment * Conduct team meetings * Responsible for onboarding of team members * All other duties and tasks as assigned

Qualifications:

* High School Diploma/GED preferred * 5 years' experience with RTS, DMV Operations, Dealership Business Office, and/or Title Registration and Title Services * 5 years' experience in the automotive dealership industry either in operations, training, and/or customer support * Extensive knowledge of CA motor vehicle policies and procedures * Leadership Skills * Excellent communication skills * Organizational skills * Working knowledge of MS Excel. * Working knowledge of MS Word. * Ability to handle multiple tasks and to prioritize (and reprioritize) when necessary * Lead a team remotely

Who We Are

About Cox Automotive

There's nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox

We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us, and the common purpose that unites us at coxenterprises.com.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Keywords: Cox Auto Inc, Fresno , Supervisor, Title & Registration, Other , fresno, California

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