Care Coordinator - Starting 18/Hourly
Company: Visiting Angels
Location: Fresno
Posted on: February 19, 2021
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Job Description:
Visiting Angels of Fresno, CA is seeking a friendly, organized
and experienced person to join our Front Office team as an Office
Assistant/Scheduling Coordinator!The Care Coordinator is a key
member of our staff who provides the support required for efficient
office operations.We offer bonus opportunities for this position.
This position will include rotating on-call on Sundays from 6 am to
3 pm.Benefits:* Starting pay at $18/Hour* Supportive staff and
excellent communication* Work close to your home* Be part of a
vibrant community making a difference in the lives of others* 401K
with company match* Access to free Teladoc services for you and
your family* Opportunity for growth and increased nursing
experience* Opportunity to lead and coach team members* Bonus
opportunities* About Us: Visiting Angels Fresno is a leading
provider of non-medical home care referrals. We are part of a
professional nurse registry, providing seniors and their families
access to a network of certified, professional care
workers.Responsibilities of the Office Assistant/Scheduling
Coordinator:* Demonstrate dependability.* Greet office visitors,
handling their needs or directing them to the appropriate staff.*
Process applications and check references, run Criminal Background
Checks for all potential employees. Schedule interviews for
potential employees with appropriate supervisor. Ensure TB tests
and drug screens are obtained upon hire and annual testing records
maintained.* Conduct new caregiver staff orientation.* Organize and
maintain file systems in compliance with policies and regulations.*
Schedule caregiver staff for hours of service on new clients and
open hours/shifts on existing cases. Provide consistency in
caregiver scheduling.* Perform general clerical duties -
correspondence, copying, filing, and distribution.* Timely copying
and filing of appropriate caregiver and client documentation.*
Monitor the telephony logs on a daily basis. Counsel staff
regarding tardiness and correct use of the system. Make the
appropriate corrections to the system to facilitate accurate
processing of payroll.* Work collaboratively with key team members
to understand retention needs and the existing caregiver pool.*
Actively maintain existing quality caregivers through various
company programs (educational, recognition, appreciation,
motivational, etc.)* Develop a Retention Action Plan by assessing
and analyzing turnover concerns, soliciting team feedback, and
planning current and future retention improvements. * Participate
in the 90-day and annual evaluations of caregiver staff. *
Recognize and reward good job performance and promote caregiver
recognition.* Independently respond to and resolve any clients'
complaints or concerns. * Communicate and refer appropriate matters
to the Owner and/or direct supervisor for direction.* Maintain
absolute confidentiality of all information pertaining to
employees, clients and client's families in accordance with company
and HIPAA regulations* Communicate and reinforce Visiting Angels'
policies and procedures, Basic 12 and the Points System to
caregiver staff.Requirements:* Minimum of 1 year of office
experience* Highly proficient in customer service* High school
diploma and two years of experience in an office setting,
preferably in heath or home care.* Demonstrate proficiency with
Microsoft Office (Word, Excel, and Outlook) applications,
scheduling systems and other health care industry related software.
* Ability to listen and communicate clearly, fluently and
diplomatically orally and in writing.* Ability to remain flexible,
resilient, calm and maintain a sense of humor; and present a
well-groomed professional image.* Ability to plan, organize,
prioritize, delegate and accurately follow through in work
activities with time constraints and interruptions to meet
deadlines, as well as, work independently with a minimum amount of
direction and/or supervision.* Ability to work from home (Only
Fresno, CA)* Flexible Schedule* Must have the ability to do a
rotating weekend scheduleApply today! We'd love to hear from
you!The Scheduling Coordinator position is open at our Fresno
office, located at 2350 W Shaw Ave #129, Fresno, CA 93711. Our
office serves the Fresno and Clovis area and may require travel to
Fresno and areas around Fresno, CA.Click Here To Take SurveyPowered
by JazzHRrfGdt0WA5Z
Keywords: Visiting Angels, Fresno , Care Coordinator - Starting 18/Hourly, Other , Fresno, California
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