HVAC Service Tech II - Fresno
Company: Sears Home Services
Location: Fresno
Posted on: January 12, 2021
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Job Description:
Req/Job ID: 1000546BREmploying Entity: Transform SR Home
Improvement Products LLCEmployment Category: Regular, Full-timeJob
Function: Repair/InstallationStore ID: 24820: SHP HVAC
LouisvilleThe HVAC Service Technician is responsible for providing
timely and quality repairs of customers' products (Heat Pumps,
Heating Ventilation and Air Conditioning, Gas and Oil Furnaces &
Boilers) while maintaining the highest level of customer service.
Additionally, this position promotes and sells additional products
and services that directly impact the profitability of the
Company.JOB SCOPE: Responsible for improving and maintaining high
and acceptable performance metrics and productivity goals;
achieving targeted quality scores; and maintaining targeted
material, labor and service costs as set forth by management.Job
Requirements:JOB DUTIES/RESPONSIBILITIES:--- Performs timely and
quality repairs in resolving customer complaints and provides
direction and mentors Preventative Maintenance Check Technician as
applicable.--- Diagnoses and repairs appliances and equipment in
the customer's home and gives the customer an accurate estimate of
the cost of repair if applicable.--- Maintains high level of
customer satisfaction through efficient and timely customer
resolution.--- Follows the Value Added Services and Products (VASP)
Process (i.e., selling extended warranties, water filters,
generating customer interest in new Heating Ventilation and Air
Conditioning systems and other Home Improvement items as
appropriate) by effectively communicating the benefits to the
customer, when applicable.--- Maintains the highest level of
service standards and communicates openly with District Technical
Manager to assist as needed with resolving customer issues.---
Maintains truck stock inventory and ensures maintenance schedules
are within the Company guidelines (i.e., wash truck weekly, oil
changes), and ensures tools and equipment are in safe operating
condition.--- Completes all Break/Fix Technician training elements
within required timeframes.--- Uses basic tools or instruments to
assemble, adjust, calibrate, repair or test various products and
clearly articulates complex HVAC issues in simplified terms to
ensure customer understanding --- Possesses the ability to
independently replaces compressors, evaporator coils, condenser
coils, and full condensing units. Experience repairing and
replacing ductwork and diagnosing air flow problems.--- Performs
other duties as assigned REQUIRED SKILLS:--- Applicable CFC
License--- Ability to read, write and speak English and apply
written text of a technical nature in order to answer questions,
solve problems or complete job tasks--- Complete knowledge of all
tools, equipment and materials used to perform services on Heating
Ventilation and Air Conditioning (HVAC) units including extensive
brazing experience --- Ability to receive truck stock at home if a
Company vehicle is retained at the Break Fix Technician's residence
or other location--- Ability to do off season installs and work
variable and flexible hours, including significant overtime as
needed, along with overnight and Sunday service as needed---
Ability to follow appropriate industry specific regulations related
to the handling of hazardous materials--- Ability to frequently
bend, stoop, kneel, stretch, twist, reach and climb & lift/carry up
to 75 lbs while accessing various interior and exterior landscapes
with different levels of terrain--- "Ability to drive and travel
long distances of over 5 hours, in various weather conditions and
in various demographic areas "--- Must be able to read and
understand schematic diagrams. Must have working knowledge of
subheat and supercool--- Ability to possess valid vehicle
insurance.PREFERRED SKILLS: --- High school diploma or General
Education Degree (GED) #HomeServices
Keywords: Sears Home Services, Fresno , HVAC Service Tech II - Fresno, Other , Fresno, California
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