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Customer Service Representative

Company: Kelly
Location: Fresno
Posted on: January 12, 2021

Job Description:

Kelly Services is currently seeking a full time Customer Service Representative for one of our top clients in Fresno, CA! Pay: $14Schedule: M-F (Saturdays are volunteer)*once onsite training is complete will transition into work from home*Must have own computer or laptop, own high speed internet service and own phone device either cell or home phoneSummary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Must be able to type 35WPM or moreAbility to work independently and manage one's time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software. Education/Experience: High school diploma or GED required. 0-2 years customer service related experience required.We're hiring, and we're here to help you figure out what's next, apply today!Why Kelly--?As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

Keywords: Kelly, Fresno , Customer Service Representative, Other , Fresno, California

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