Supports daily technology systems utilized by the practice
management clients. These included software, hardware, networking,
Minimum of a Bachelor degree in Computer Science or Information
Technology related field. Three years of technical support
experience working in a health care environment. On the job
experience may be substituted for degree.
All duties and responsibilities are essential job functions and
are subject to possible modification to reasonably accommodate
individuals with disabilities. Other functions and accountabilities
may be assigned from time to time. Regular attendance is an
essential function of this position. To perform this job
successfully, the employee will possess the skills, aptitudes, and
abilities to perform each duty proficiently.
TYPICAL PHYSICAL DEMANDS
Requires sitting for long periods of time, bending over desks,
reaching and stretching for items. Requires many hours of work at a
computer terminal and keyboard. May involve lifting of up to 30
pounds of computer equipment and materials. Requires very good
manual dexterity for operation of keyboard and trouble-shooting
computers and technological equipment. Occasional evening and
weekend work. Monitoring of computer terminal for long periods of
Support and troubleshoot Practice Management applications;
Intergy, EPIC, Centricity, and all other client applications
Support and troubleshoot Practice Management hardware equipment
as necessary to resolve problems.
Order new computer equipment as necessary.
Assist in support and implementation of all EPIC clients related
hardware, software, and training as needed.
Provide prompt, courteous, and professional help desk support to
Travel to remote client locations when necessary to resolve
hardware or software problems.
Attend all IT Department meetings and provide updates in the day
to day support and operations to the department.
Assist the department in helping train new IT department staff
Document all Practice Management support procedures and provide
training as necessary.
Perform other duties as assigned.
Knowledge, skills and abilities:
Knowledge of organizational policies and procedures. Knowledge
of managed care practices preferred. Knowledge of computer
hardware, software and data communications including comparability
and system configuration. Knowledge of systems design, and problem
identification. Skill in communication both verbal and written.
Skill in establishing and maintaining effective working
relationships with staff, vendors and external agencies. Ability to
apply the systems approach to solve problems. Ability to exercise
initiative, judgment and decision-making.
If you have questions, please reach out to Cristina Davis at