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IT Support

Company: PrideStaff
Location: Fresno
Posted on: November 21, 2020

Job Description:

JOB SUMMARY

Supports daily technology systems utilized by the practice management clients. These included software, hardware, networking, and telecommunications.

JOB QUALIFICATIONS

Minimum of a Bachelor degree in Computer Science or Information Technology related field. Three years of technical support experience working in a health care environment. On the job experience may be substituted for degree.

ESSENTIAL FUNCTIONS

All duties and responsibilities are essential job functions and are subject to possible modification to reasonably accommodate individuals with disabilities. Other functions and accountabilities may be assigned from time to time. Regular attendance is an essential function of this position. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently.

TYPICAL PHYSICAL DEMANDS

Requires sitting for long periods of time, bending over desks, reaching and stretching for items. Requires many hours of work at a computer terminal and keyboard. May involve lifting of up to 30 pounds of computer equipment and materials. Requires very good manual dexterity for operation of keyboard and trouble-shooting computers and technological equipment. Occasional evening and weekend work. Monitoring of computer terminal for long periods of time.

JOB DUTIES

Support and troubleshoot Practice Management applications; Intergy, EPIC, Centricity, and all other client applications needs.

Support and troubleshoot Practice Management hardware equipment as necessary to resolve problems.

Order new computer equipment as necessary.

Assist in support and implementation of all EPIC clients related hardware, software, and training as needed.

Provide prompt, courteous, and professional help desk support to all clients.

Travel to remote client locations when necessary to resolve hardware or software problems.

Attend all IT Department meetings and provide updates in the day to day support and operations to the department.

Assist the department in helping train new IT department staff when necessary.

Document all Practice Management support procedures and provide training as necessary.

Perform other duties as assigned.

PERFORMANCE REQUIREMENTS

Knowledge, skills and abilities:

Knowledge of organizational policies and procedures. Knowledge of managed care practices preferred. Knowledge of computer hardware, software and data communications including comparability and system configuration. Knowledge of systems design, and problem identification. Skill in communication both verbal and written. Skill in establishing and maintaining effective working relationships with staff, vendors and external agencies. Ability to apply the systems approach to solve problems. Ability to exercise initiative, judgment and decision-making.

If you have questions, please reach out to Cristina Davis at 559-540-2600.

Keywords: PrideStaff, Fresno , IT Support, Other , Fresno, California

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