The Asset Protection Lead’s primary responsibility is to train,
educate, and supervise staff in detecting and preventing theft of
company property. Train and support Asset Protection / Loss
Prevention staff on apprehension. Support store’s efforts in
providing the best customer service within a controlled environment
so as to ensure maximum sales at the highest profit rate
Macy’s uses a scheduling plan that allows our associates to
participate in the creation of their work schedules by managing
availability and identifying preferences. Additionally, during key
events and peak selling times, Macy’s may offer additional shifts
to our associates, which they may pick up using the self-scheduling
tool. Details on Macy's schedule options are available during the
Train, develop and support Asset Protection / Loss Prevention
staff on detecting and preventing theft of company property.
Help design, implement, and execute store shortage program.
Help drive colleague and executive shortage awareness.
Develop, implement, and communicate programs to prevent theft
amongst customers and employees.
Participate in initial orientation and on-going training
including the computer, surveillance, and alarm systems.
Respond to customer and colleague incidents to facilitate first
aid and minimize company liability.
Recover stolen merchandise and apprehend shoplifters who commit
fraud or other criminal acts against the company.
Investigate criminal violations against the person or property
of any customer or colleague that is committed on company
Prepare prompt and complete reports relative to all theft
incidents, merchandise recoveries, accident investigations, audits,
and other activities as assigned by the Store Leader/AP/LP
Be an expert of and maintain strict compliance with the law and
company policies concerning apprehensions, searches and seizures,
and the preservation of evidence.
Successfully complete all security training requirements and
maintain personal certifications as required by law.
Conduct and oversee audits to ensure sales department compliance
to merchandise exposure standards and asset protection.
Develop and maintain relationship with local law enforcement to
facilitate maximum coordination for potential criminal cases.
Testify in court concerning any case, criminal or civil, wherein
the company is a party of interest to which the Asset Protection /
Loss Prevention Detective is summoned.
Works on special assignments, investigations, and surveillance
as directed by Store Leadership/ AP/LP Manager.
Responds to alarm conditions at assigned store.
Perform other duties as needed.
Follows shortage programs and procedures.
Perform these functions in an efficient manner independently or
as directed by the Supervisor/Store Manager.
Regular, dependable attendance and punctuality.
High School Diploma or equivalent. Some college is
Two to three years asset protection experience or training.
Minimum one year of leadership experience.
Completion of Store Agent Training program required upon
assignment to position.
Additional Store Agent Training is required for this level.
Excellent written and verbal communication skills.
Key interface and works directly with internal and external
business partners including - Store Manager, Senior Executives and
Ability to interpret instructional documents such as safety
rules, operating and maintenance instructions, and procedure
Basic math functions such as addition, subtraction,
multiplication, and division.
Able to use a calculator.
Self-starter, able to work independently and as part of a team
and must have good time management skills.
This position involves regular walking, standing, hearing, and
Extended periods of sitting are also involved.
Some kneeling, stooping, crouching, or crawling may be
Involves moving and/or lifting at least 30 lbs.
Specific vision abilities include close vision, distance vision,
color vision, peripheral vision, depth perception, and the ability
to adjust focus.
Ability to use restraints in an apprehension.
Ability to sustain long periods of time enclosed in surveillance
Involves close vision, color vision, depth perception, and focus
Must be able to operate cameras and other surveillance
Ability to think and act clearly in possible stressful and
Ability to collaborate and function as a member of a team.
Must possess a strong sense of urgency.
Should be comfortable with the use of computers and frequent use
of RF equipment.
Flexible with scheduling and available to work retail hours,
which may include day, evening, weekends, and/or holidays.
Scheduling is created based on the needs of the business,
including recent and possibly changing theft trends.
This job overview is not all inclusive. In addition,
Macy’s, Inc. reserves the right to amend this job overview at any
time. Macy’s is an Equal Opportunity Employer, committed to a
diverse and inclusive work environment. Macy’s, Inc. –
including Macy’s and Bloomingdale’s – will consider for employment
qualified applicants with criminal convictions in a manner
consistent with SFPC Art. 49 and LA MC ch.XVIII
Art. 9 .