Member Services Representative

Company: Wider Circle
Location: Fresno
Posted on: September 9, 2020

Job Description:

Job Description: WiderCircle is a Silicon Valley healthcare start-up that engages with members of the community to learn how to maintain and improve their health, and outlook on life. We are now seeking outreach specialists - who are passionate about serving the community and making connections. An outreach specialist works from home, and is comfortable making phone calls with empathy and compassion. Responsibilities * Making outbound calls and receiving replies on the phone * App provided so your phone number does not show * Comfort with using scripts that include obtaining health-specific information * Utilizes a digital device (computer, tablet) to accurately record the outcome of each call * Using information we provide to make recommendations for assistance as appropriate * Following recommended guidelines for duration and content of each phone interactio Requirements * Passion for serving others * Customer service and/or sales experience * Excellent communication skills * Bilingual Spanish/English (for CA) * Strong attention to detail and follow-through skills * Experience in healthcare a plus * Strong computer skills to navigate web-based systems effectively (familiar with Google Sheets or Microsoft Excel * Proficient with smartphone technology * Comfort with engaging participants in person and via phone * Demonstrated interest in working with seniors * Flexible schedule * Reliable transportation Benefits Contract Position, part time: $15/hr Opportunity to make the world a better place

Keywords: Wider Circle, Fresno , Member Services Representative, Other , Fresno, California